At a Glance
- Tasks: Lead training initiatives and develop passionate trainers in a vibrant hospitality environment.
- Company: The Ivy Asia, where Asian flavours meet theatrical dining experiences.
- Benefits: Competitive salary, bonus scheme, employee discounts, and birthday off.
- Other info: Join a caring team that values individuality and growth.
- Why this job: Shape future leaders in hospitality while enjoying a dynamic and rewarding workplace.
- Qualifications: Experience in hospitality training and a passion for developing others.
The predicted salary is between 40000 - 50000 £ per year.
Welcome to The Ivy Asia, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.
We are looking for an Area Training Manager at The Ivy Asia! You will specialise in hospitality and have a passion for training others while helping the business grow. You will collaborate with Operations Managers, the Learning and Development Team, and General Managers to create a network of motivated and passionate trainers in the restaurant, reception, bar, and runner-in-store areas. These trainers will coach and develop team members in their future careers.
Your role will involve identifying training and development needs and implementing suitable training initiatives to cultivate experts within our business.
- Core Activity:
- Implement and manage training for FOH roles in our restaurant.
- Responsible for identifying and assessing the training needs of the sites.
- Develop individualised and group training programs that address specific business needs.
- Deliver standards per company training manuals, targeting and reporting on tangible results.
- Implement effective and purposeful training methods around Onboarding, Menu Changes, Product tastings, and Team Briefings.
- Evaluate organisational performance to ensure that training meets business needs and improves performance.
- Assess employees' skills, performance and productivity to identify areas of improvement.
- Effectively communicate with team members, trainers and management.
- Help troubleshoot issues on-site by working shifts/shadowing service.
- Coaching and developing:
- Oversee, train, coach, and mentor the training mentors in your area.
- Interview, recruit, and develop a network of highly passionate trainers for each department within their allocated area, working closely with the Operations team.
- Leading initiatives to further develop promising team members into management roles.
- Relationship Building:
- Build relationships with the General Manager and Operations to ensure training is taking place in the restaurants and the appropriate training is being requested and delivered.
- Provide training support to the restaurants for new team members.
- Work alongside the Learning & Development team to ensure the same message is delivered across the board.
- To monitor, evaluate and assess training activities, including:
- Perform skills assessment tests.
- Help define Career Paths and support with succession planning.
- Drive E-learning and compliance training across sites.
- Monitor the completion of 90-Day Reviews with team members and managers.
- Coffee chats between management and teams.
- Induction training or any other central training activities.
- Collate and report on employee feedback obtained when evaluating training activities.
Benefits & rewards:
- Competitive Salary: Benchmarked to industry.
- Discretionary Bonus Scheme: Eligible for a discretionary bonus, based on performance against company KPIs.
- Enjoy the Ivy Magic as a Guest: Enjoy an employee dining discount across The Ivy Collection.
- Your Birthday Celebrated: Enjoy a guaranteed day off on your birthday.
- Career Milestones Recognition: We commemorate each work anniversary with a dining voucher.
- Long Service Holiday Reward: Additional holiday allowance with length of service.
- Get Paid, Your Way: Practical tools and guidance to help you earn, learn, save, spend and borrow with greater confidence.
- Always-On Wellbeing & Safety Support: 24/7 confidential wellbeing and safety support.
- Retail & Lifestyle Discounts: Access discounts on hundreds of retailers.
About us:
Our shared CARING values help create an environment where we are happy, engaged and care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Area Training Manager employer: Ivy Restaurants Ltd
The Ivy Collection is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As an Events Manager in one of the UK's most-loved restaurant brands, you will enjoy generous benefits such as a 50% staff discount, extra holiday allowance, and opportunities for career development, all while being part of a supportive team that values individuality and celebrates success.
StudySmarter Expert Advice🤫
We think this is how you could land Area Training Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ivy Restaurants Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ivy Restaurants Ltd
Don't be shy about reaching out to Ivy Restaurants Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Area Training Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ivy Restaurants Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ivy Restaurants Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
