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- Tasks: Provide top-notch reception and admin support to patients and healthcare professionals.
- Company: Join the friendly and supportive Ivy Medical Group in Burton Joyce.
- Benefits: Enjoy paid leave, NHS pension access, and retail discounts with Blue Light card.
- Other info: Flexible hours available for full-time or part-time roles.
- Why this job: Be part of a passionate team dedicated to high-quality patient care.
- Qualifications: GCSEs in Maths and English, plus experience in admin and healthcare settings.
The predicted salary is between 28800 - 43200 £ per year.
The Ivy Medical Group is looking for either 1 x full time or 2 x part time receptionist(s) to join the team to provide a high level of Reception and administrative services to patients, doctors, nurses and other members of the practice team, ensuring all processes are carried out to practice standard and policy. Our practice is a friendly, interesting and rewarding place to work giving a high level of care to our patients.
Hours required are:
- Monday 08:00 - 18:30
- Tuesday 08:00 - 18:30
- Friday 08:00 - 18:30
If the job is full time then the days will be 9.5 hours per day with 1 hour unpaid lunch. If the job was shared over 2 successful candidates then the shifts could be split into half days: 08:00 - 14:00 or 13:30 - 18:30.
Benefits include:
- Paid annual leave and bank holidays
- Access to join the NHS pension scheme
- Blue Light card membership for many retail discounts
- On site parking
Main duties of the job include:
- Maintaining and monitoring the practice appointment system
- Processing personal, telephone and e-requests for appointments
- Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Processing appointment requests for today/future appointments from patients by telephone and in person
- Signposting patients to the correct service
- Initiating contact with and responding to requests from patients, team members and external agencies
- Receiving patients, consulting with members of the practice team
- Handing completed repeat prescriptions/pathology requests to patients and checking names and addresses
- Covering all reception positions as necessary
- Actioning requests for patient medication via telephone systems, tasks and emails
- Requesting, updating and completing query messages on system logs
- Recording, updating and completing patient tasks within the clinical system by liaising with the relevant persons for information
- Sorting all incoming patient-related mail
- Scanning patient-related documents into the clinical system
- Sending information to patients via AccuRx text messages
- Checking and processing new patient registrations
- Liaising with teams for network/IT/phone support
- Pulling/filing paper notes for surgeries and updating as necessary
- Taking action as directed by other team members
About us:
The Ivy Medical Group has 6500 registered patients. We are located in the village of Burton Joyce and form an important part of the community. We are a friendly, supportive and hard working team who are passionate about patient care.
Why Join Us?
At Ivy Medical Group, we are committed to providing high-quality care and support to our patients. If you're passionate about patient care, enjoy problem-solving, and want to be part of a forward-thinking healthcare team, we would love to hear from you!
Job responsibilities:
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Person Specification:
Skills:- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist/Administrator in Nottingham employer: Ivy Medical Group
Contact Detail:
Ivy Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Administrator in Nottingham
✨Tip Number 1
Get to know the practice! Research The Ivy Medical Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to reception duties and patient care. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The Ivy Medical Group on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our friendly and dedicated team at The Ivy Medical Group.
We think you need these skills to ace Medical Receptionist/Administrator in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Medical Receptionist role. Highlight your relevant experience in admin duties and patient care, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and polite language in your application. We want to see that you can convey information effectively, just like you would with patients and team members.
Be Specific About Your Experience: When detailing your past roles, focus on specific tasks that relate to the job description. Mention any experience with appointment systems or working in healthcare settings, as this will resonate with us.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ivy Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist/Administrator. Familiarise yourself with the specific tasks mentioned in the job description, like managing appointment systems and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples of how you've effectively communicated with patients or team members in previous roles. Practice articulating your thoughts clearly and politely, as this will reflect your ability to handle calls and interact with patients professionally.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve problems or manage difficult situations, especially in a healthcare setting. Be ready to discuss these experiences during the interview, as it will highlight your analytical skills and ability to remain calm under pressure, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the practice's approach to patient care, or any challenges they currently face. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.