IT Service Manager

IT Service Manager

Enfield Full-Time 36000 - 60000 £ / year (est.) No home office possible
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Ivy Learning Trust

At a Glance

  • Tasks: Lead IT support and ensure secure systems for our growing family of schools.
  • Company: Join Ivy Learning Trust, a rapidly expanding network of schools in Enfield and Hertfordshire.
  • Benefits: Enjoy a full-time role with opportunities for growth and development in a supportive environment.
  • Why this job: Make a real impact on education while developing your leadership skills in a dynamic setting.
  • Qualifications: Must have IT experience, leadership skills, and relevant qualifications like Comptia A+.
  • Other info: A valid driving license is essential; background checks will be conducted.

The predicted salary is between 36000 - 60000 £ per year.

This range is provided by Ivy Learning Trust. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Ivy Learning Trust

The Ivy Learning Trust is a family of schools located in and around Enfield and Hertfordshire. The trust has grown from 2 schools in September 2017 to 17 schools today and we have ambitious plans for additional growth in the future.

As a consequence of this growth, we are seeking to appoint an IT Service Manager. A crucial role, responsible for supporting our Head of IT with all aspects of the IT infrastructure and a fantastic opportunity for an experienced team leader to take the next step in their career.

With a focus on planning, providing excellent day to day IT support and ensuring reliable and secure IT systems for our schools, the ideal candidate will have undertaken qualifications like Comptia A+ or equivalent and possess at least one year of IT experience supporting education institutions across multiple sites. You will have already gained some leadership experience and enjoy developing, coaching and sharing your expertise with your team. A valid driving license and use of a car are essential.

The full candidate information pack can be found by clicking here

For a confidential discussion please contact Sian Gardner (sian.gardiner@mrgglobal.com) of The Management Recruitment Group. The Management Recruitment Group has been exclusively retained for this campaign. All direct and third-party applications will be forwarded to them.

The closing date for applications is Sunday 13th April 2025. Applications should consist of a CV with a supporting statement/cover letter outlining your motivations and suitability for applying to this role.

Ivy Learning Trust is committed to safeguarding the wellbeing of our pupils and young people. The successful candidate will be subject to an enhanced DBS and online social media check. Further information about the disclosure can be found by clicking here.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology and Management

  • Industries

    IT Services and IT Consulting and IT System Operations and Maintenance

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IT Service Manager employer: Ivy Learning Trust

Ivy Learning Trust is an exceptional employer, offering a supportive and collaborative work culture that prioritises the professional growth of its staff. As an IT Service Manager, you will play a pivotal role in enhancing the IT infrastructure across a rapidly expanding network of schools in Enfield and Hertfordshire, with ample opportunities for leadership development and career progression. The trust's commitment to safeguarding and nurturing the wellbeing of its pupils and staff creates a meaningful and rewarding environment for all employees.
Ivy Learning Trust

Contact Detail:

Ivy Learning Trust Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land IT Service Manager

Tip Number 1

Familiarise yourself with the specific IT systems and tools used in educational institutions. Research common challenges faced by schools in managing their IT infrastructure, as this knowledge will help you demonstrate your understanding during discussions.

Tip Number 2

Network with professionals in the education sector, especially those in IT roles. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities.

Tip Number 3

Prepare to discuss your leadership experience in detail. Think of specific examples where you've successfully led a team, resolved conflicts, or implemented new processes that improved IT support services.

Tip Number 4

Showcase your commitment to continuous learning in IT. Mention any recent courses, certifications, or workshops you've attended that are relevant to the role, as this demonstrates your dedication to staying updated in the field.

We think you need these skills to ace IT Service Manager

IT Infrastructure Management
Team Leadership
Technical Support
Incident Management
Problem-Solving Skills
Communication Skills
Project Management
Knowledge of Educational IT Systems
Comptia A+ Certification or Equivalent
Coaching and Mentoring
Driving License
Adaptability
Time Management
Stakeholder Engagement

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Service Manager. Familiarise yourself with the specific requirements mentioned in the job description, such as qualifications and experience in supporting educational institutions.

Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job. Emphasise your leadership experience, IT support roles, and any qualifications like Comptia A+ that you possess.

Craft a Compelling Cover Letter: Write a strong cover letter that outlines your motivations for applying and how your background makes you a suitable candidate. Be sure to mention your experience in managing IT services and your passion for supporting educational environments.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT management role.

How to prepare for a job interview at Ivy Learning Trust

Showcase Your Leadership Skills

As an IT Service Manager, you'll need to demonstrate your leadership experience. Be prepared to discuss specific examples of how you've developed and coached your team in previous roles.

Understand the Educational Environment

Familiarise yourself with the unique challenges faced by educational institutions regarding IT support. Highlight any relevant experience you have in this sector during the interview.

Prepare for Technical Questions

Expect questions related to IT infrastructure and support. Brush up on your knowledge of systems management, security protocols, and troubleshooting techniques to impress your interviewers.

Discuss Your Planning Abilities

The role involves planning and providing day-to-day IT support. Be ready to share your approach to project management and how you ensure reliable IT systems across multiple sites.

IT Service Manager
Ivy Learning Trust
Location: Enfield
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