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- Tasks: Provide excellent reception service and support patient care in a dynamic medical practice.
- Company: Friendly and forward-thinking medical practice in Ripley, dedicated to high-quality patient care.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team environment.
- Why this job: Join a respected team and make a real difference in patient care while growing your career.
- Qualifications: GCSEs in Maths and English, strong communication skills, and ability to work independently.
- Other info: Opportunity for career growth in a well-established practice with a diverse clinical team.
The predicted salary is between 24000 - 36000 £ per year.
This is a great opportunity to join a strong, well-established team at an exciting time of growth, supporting the delivery of safe, high-quality patient care while developing your skills in a varied and meaningful role.
Main duties of the job
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments in line with current processes.
- Receive and process eConsult submissions, ensuring that all relevant information is included. Review attachments to ensure clarity and suitability before uploading to the EMIS system.
- Complete manual eConsults for patients who cannot submit themselves.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Ensure that all new patients are registered onto the computer system promptly and accurately.
- Receive and make telephone calls as required. Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Take requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information onto the computer as required, including change of patient details e.g. address and telephone numbers.
- With each patient contact reaffirm contact details on records, including home and mobile numbers, home and email address. Update records as appropriate.
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
Person Specification
Qualifications
- Essential Maths and English GCSE/equivalent NVQ Level 3 (or equivalent experience).
- Evidence of Team working.
- Ability to work independently and with minimal supervision.
Experience
- Good verbal and written communication skills.
- Good organisational and facilitation skills.
- Essential telephone call handling.
- Understanding of community services, caseloads, clinics and systems of working.
- Desirable Previous experience of Emis or system one.
- Using data extraction.
- Clinical knowledge.
- Preparing excel spreadsheets.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
receptionist/patient care adviser employer: Ivy Grove Surgery
Contact Detail:
Ivy Grove Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land receptionist/patient care adviser
✨Tip Number 1
Get to know the practice! Research their values and services so you can chat about how you fit into their team. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact. Role-play with a friend to nail down how to handle enquiries and appointments smoothly.
✨Tip Number 3
Be proactive during your interview! Ask questions about the team dynamics and patient care processes. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace receptionist/patient care adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a receptionist/patient care adviser. We want to see how you can contribute to our team and support high-quality patient care.
Show Off Your Communication Skills: Since this role involves dealing with patients and visitors, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect your ability to explain procedures and handle enquiries effectively.
Highlight Relevant Experience: If you've got experience in a similar role or have worked with systems like EMIS, make sure to mention it! We love seeing candidates who can hit the ground running and bring valuable knowledge to our practice.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ivy Grove Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research the medical practice. Familiarise yourself with their services, values, and any recent news or developments. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Prepare for Common Scenarios
As a receptionist/patient care adviser, you'll likely face various situations. Think about how you'd handle common scenarios, like dealing with a difficult patient or managing multiple phone calls. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Good verbal and written communication is essential for this role. During the interview, make sure to articulate your thoughts clearly and listen actively. You might even want to prepare examples of how you've effectively communicated in previous roles.
✨Highlight Your Organisational Skills
Being organised is key in a busy reception environment. Be ready to discuss how you manage your time and prioritise tasks. You could share specific examples from past experiences where your organisational skills made a difference in your work.
