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For Companies At a Glance
- Tasks: Lead and develop a team to optimise deal processes and enhance commercial workflows.
- Company: Join Papaya Global, a fast-growing B2B tech unicorn revolutionising payroll and payments.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be a key player in transforming deal management and driving revenue growth.
- Qualifications: 7-10+ years in Deal Desk or Commercial Operations with strong CPQ and Salesforce expertise.
- Other info: Work in a collaborative culture with a focus on innovation and operational excellence.
The predicted salary is between 48000 - 84000 £ per year.
Master global workforce management with Papaya's Payroll OS: payroll and payments under one roof.
Responsibilities
- Lead, mentor, and develop the existing team of two deal support specialists.
- Define clear responsibilities, SLAs, escalation paths, and workflows.
- Establish the Deal Desk as a strategic partner to Sales, Customer Success, Finance, and Legal—not a transactional support team.
- Own Quoting, Pricing, & Commercial Governance
- Create and enforce a global quoting and pricing framework across new business, upsell, and renewals.
- Establish pricing guardrails, discounting guidelines, and approval matrices.
- Drive margin-positive deal structures while enabling Sales to win competitively.
- Rebuild the Commercialization Process
- Architect an end-to-end commercial workflow from quote initiation through order form generation and contract signature.
- Work with Marketing, Legal and Finance to standardize deal templates, configurations, and approval rules.
- Reduce dependency on manual interpretation of old legacy contracts.
- Build a structure to safely migrate or interpret legacy contracts into standardized formats.
- Partner with Legal to align contract language, commercial terms, and exceptions processes.
- Ensure order forms are accurate, compliant, and audit-ready.
- System Ownership: DealHub + Salesforce
- Serve as the business owner for DealHub and Salesforce quoting workflows.
- Partner with RevOps & BizAps to automate configurations, guardrails, and data flows.
- Build scalable CPQ logic, product catalog enhancements, and approval routing.
- Cross-Functional Leadership
- Act as the quarterback between Sales, Finance, Legal, and CS for all deal-related matters.
- Run commercial reviews and act as a strategic advisor on complex deals.
- Provide training and enablement to Sales on quoting workflows and commercial policies.
- Data Quality & Reporting
- Own data accuracy in deal records, pricing, SKUs, and commercial terms in Salesforce.
- Develop dashboards on deal cycle times, discount trends, exception frequency, and pricing compliance.
- Provide insights that drive operational improvements and revenue optimization.
What Success Looks Like (First 12 Months)
- A well-structured, documented, scalable quoting and deal review process in place.
- Minimal reliance on manual contract interpretation; strong governance over legacy contract transitions.
- DealHub CPQ fully optimized with automated rules, guardrails, and templates.
- A trained, effective deal support team operating with confidence and autonomy.
- Faster deal cycles, fewer errors, improved pricing discipline, and higher operational efficiency.
- Sales, Finance, Legal, and CS working from the same commercial playbook.
Qualifications
- 7-10+ years of Deal Desk, Commercial Operations, Revenue Operations, or Pricing experience.
- Ability to navigate ambiguity, assess legacy contract complexity, and build scalable systems from scratch.
- Proven success building or transforming a deal management function in a SaaS or global tech company.
- Deep expertise with CPQ systems (DealHub strongly preferred) and Salesforce.
- Strong understanding of commercial terms, B2B SaaS pricing, contract structures, discounts, margins, and billing implications.
- Excellent stakeholder management across Sales, Finance, Legal, and Operations.
Nice to have
- Experience in payroll, global workforce management, HR tech, fintech, or other complex multi-SKU environments.
- Background in process design, change management, or operational excellence.
- Experience managing small teams in high-growth environments.
About Papaya Global
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries. Papaya Global is entering a critical stage of scale and modernization in how we commercialize, structure, and operationalize deals across new business and renewals. We are seeking a strategic, process-obsessed, and commercially minded Global Deal Operations Manager to rebuild and elevate the function from the ground up. This leader will own our quoting, deal structure, commercial approvals, contracting workflows, and the operational backbone that enables Sales, Finance, Legal, and Customer Success to work efficiently and accurately. You will transform our deal processes into scalable, automated, and well-governed Deal Management engine that accelerates revenue, improves margin, reduces risk, and ensures commercial excellence across the company.
Deal Desk Manager in City of Westminster employer: IVP
Contact Detail:
IVP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deal Desk Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on LinkedIn. We can’t underestimate the power of personal connections when it comes to landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We should know what makes Papaya Global tick and how we can contribute to their mission. Tailor your responses to show how your experience aligns with their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. We need to be confident in articulating our skills and experiences, especially when discussing complex deal structures and commercial operations.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Deal Desk Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Deal Desk Manager. Highlight your experience in deal management, commercial operations, and any relevant CPQ systems like DealHub or Salesforce. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming deal processes and how your background makes you the perfect fit for Papaya Global. Let us know what excites you about this opportunity!
Showcase Your Leadership Skills: Since this role involves leading a team, be sure to highlight your mentoring and leadership experiences. Share examples of how you've developed teams or improved processes in previous roles. We love seeing candidates who can inspire others!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at IVP
✨Know Your Numbers
Before the interview, brush up on key metrics related to deal management and pricing strategies. Be ready to discuss how you've driven margin-positive deals in the past and how you can apply that knowledge to Papaya Global's operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed teams in previous roles. Highlight your experience in mentoring deal support specialists and how you’ve established clear responsibilities and workflows to enhance team performance.
✨Understand the Tech Stack
Familiarise yourself with DealHub and Salesforce, as well as any other CPQ systems you've used. Be prepared to discuss how you've optimised quoting workflows and automated processes in your previous roles to improve efficiency.
✨Cross-Functional Collaboration
Think of specific instances where you've acted as a bridge between Sales, Finance, Legal, and Customer Success. Be ready to share how you facilitated communication and collaboration to ensure everyone was aligned on commercial terms and deal structures.
