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- Tasks: Support daily operations and coordinate activities across various departments in a dental practice.
- Company: Join Ivory Dental Care, where we build lasting relationships and provide excellent service.
- Benefits: Enjoy competitive pay, generous leave, health perks, and professional development opportunities.
- Why this job: Be at the heart of a friendly team, making a real difference in patient care.
- Qualifications: Strong organisational skills and a passion for teamwork are essential.
- Other info: Flexible working hours and great career growth potential await you!
The predicted salary is between 36000 - 60000 £ per year.
At Ivory Dental Care, our vision is simple: building great relationships that last. We provide high-quality dentistry with excellent service, in a safe, friendly, and supportive environment — for both patients and our team.
We are now looking for a Practice Administrator & Coordinator to play a key role in keeping our practices running smoothly and supporting our management team and wider staff.
About the role
This is a varied and important role at the heart of the practice. You’ll support day-to-day operations and help coordinate activity across administration, HR, finance, marketing, IT, and patient services. You’ll work closely with the Practice Manager, Assistant Practice Manager, and Practice Owner, helping ensure the practice operates efficiently so our team can deliver outstanding patient care.
Key responsibilities
- Administration & Operations
- General administrative support to keep the practice running smoothly
- Updating policies and procedures
- Booking training, meetings, and taking minutes
- HR & Team Support
- Managing rotas, leave requests, and on-call rotas
- Acting as a point of contact for sickness and early-morning team issues
- Supporting recruitment, onboarding, and inductions
- Finance
- Paying invoices and banking
- Accounts reconciliation
- Preparing monthly accounts for management review
- Marketing
- Updating the practice website
- Creating newsletters and social media content
- Supporting and facilitating open days
- IT, Facilities & Compliance
- Basic IT troubleshooting and liaising with external providers
- Coordinating servicing and maintenance of equipment
- Supporting CQC systems and compliance
- Continuing professional development study out of contracted hours (approx 10 hours per year)
- Support projects such as refurbishments or new systems
- Patient Support
- Assisting management with patient complaints and follow-ups
- Helping improve communication with patients
Working hours
40.35 hours per week
Monday–Thursday 7:45am–5:20pm, Friday 7:45am–3:15pm
36-hour option available Monday later start or earlier finish or a later start on Tuesday, Wednesday or Thursday
On-call point-of-contact duty between the hours of 6.30am and 7.00am approx twice per week (available via telephone) and Saturdays once every 3rd week.
Occasional late evenings and Saturdays for open days (up to 4 per year).
What we offer
- Annual pay review
- 6.2 weeks annual leave + long-service entitlement
- 5 weeks full company sick pay (including dependents)
- Bereavement leave
- Company events
- Company pension
- Agilio CPD membership funded
- Uniforms and mobile phone provided
- Free flu jabs
- Health & wellbeing program
Practice Administrator & Coordinator – Dental in Burnley employer: Ivory Dental Care
Contact Detail:
Ivory Dental Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Administrator & Coordinator – Dental in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental field and let them know you're on the hunt for a Practice Administrator & Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Ivory Dental Care, understand their values, and think about how your skills align with their mission of building great relationships. Practise common interview questions and be ready to showcase your experience in administration and team support.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, be yourself and let your enthusiasm for the role shine through. Remember, they’re looking for someone who fits into their friendly and supportive environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ivory Dental Care family!
We think you need these skills to ace Practice Administrator & Coordinator – Dental in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Practice Administrator & Coordinator role. Highlight any relevant admin, HR, or finance experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join Ivory Dental Care and how you can contribute to our vision of building great relationships. Keep it friendly and professional!
Showcase Your Communication Skills: As a key point of contact, strong communication is essential. In your application, give examples of how you've effectively communicated with teams or patients in the past. We love seeing those interpersonal skills!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ivory Dental Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Practice Administrator & Coordinator. Familiarise yourself with the key tasks like managing rotas, supporting HR functions, and handling patient communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role involves coordinating various activities across administration, finance, and patient services, be ready to share examples of how you've successfully managed multiple tasks in the past. Use specific instances where your organisational skills made a difference, whether in a previous job or during your studies.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as dealing with patient complaints or managing team issues. Think about potential scenarios you might face in the role and prepare your responses. This will show that you can think on your feet and are ready to tackle challenges head-on.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the practice's approach to team support or how they handle compliance and training. This not only shows your interest but also helps you gauge if the practice aligns with your values and work style.