At a Glance
- Tasks: Handle phone and email enquiries, process sales orders, and liaise with logistics.
- Company: Join a dynamic automotive parts sales team with a focus on customer service.
- Benefits: Enjoy 25 days holiday, bank holidays, and full training provided.
- Other info: Work Monday to Friday with a supportive team and great career prospects.
- Why this job: Be part of a fast-paced environment and develop your skills in sales and customer service.
- Qualifications: Experience in automotive parts is a plus, but a positive attitude is key!
The predicted salary is between 25000 - 30000 £ per year.
A vacancy has arisen within our busy sales team for a Telephone Sales Co-ordinator who ideally comes from an automotive parts/service environment.
Key responsibilities will be to:
- answer phone and email enquiries promptly and professionally;
- accurately quote price and availability of engines, turbochargers, gearboxes and cylinder heads;
- carry out sales order processing using our Sage 200 system;
- raise final customer invoices;
- liaise with the logistics department to arrange delivery of sold items;
- carry out various administration duties.
Ideally the successful candidate will:
- have automotive parts experience;
- have excellent communication and customer service skills;
- possess a positive attitude and display the ability to identify solutions to problems;
- have experience of using Microsoft Office (Word/Excel/Outlook) or Sage 200, although not essential as full in-house training will be provided.
Hours of work will be Monday to Friday from 08:30 to 17:30 with 20 minutes morning break and 30 minutes lunch break. 25 Days holiday plus Bank Holidays.
Telephone Sales Co-ordinator employer: Ivor Searle Limited
Join our dynamic sales team as a Telephone Sales Co-ordinator, where you'll thrive in a supportive environment that values your contributions and fosters professional growth. With comprehensive training provided, competitive benefits including 25 days of holiday plus bank holidays, and a culture that prioritises teamwork and customer satisfaction, this role offers a rewarding opportunity to develop your skills in the automotive parts industry.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Sales Co-ordinator
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on being clear, concise, and friendly – just like you'd need to be with customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up! After any interviews or chats, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Telephone Sales Co-ordinator
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any automotive parts or service experience you have. We want to see how your background fits with the role, so don’t hold back on sharing relevant details!
Be Professional and Prompt:Since you'll be handling phone and email enquiries, it’s important to convey professionalism in your application. Use clear language and make sure to proofread for any typos before hitting send!
Demonstrate Your Communication Skills:We’re looking for someone with excellent communication skills, so let that shine through in your written application. Use a friendly tone and be concise while still providing all the necessary information.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Ivor Searle Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive parts and services. Familiarise yourself with engines, turbochargers, gearboxes, and cylinder heads. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of phone and email communication, practice articulating your thoughts clearly. You could even role-play with a friend to simulate common interview questions. This will help you convey your customer service skills effectively during the interview.
✨Get Comfortable with Sage 200
While full training will be provided, having a basic understanding of Sage 200 can give you an edge. If you can, watch some online tutorials or read up on how it works. This shows initiative and readiness to hit the ground running.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've identified solutions to problems. Be ready to share these during the interview. This will demonstrate your positive attitude and ability to handle challenges, which is key for this role.
