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- Tasks: Manage warranty claims and provide top-notch customer service in a fast-paced environment.
- Company: Join Ivor Searle, the UK's leader in re-manufactured automotive parts.
- Benefits: Enjoy competitive pay, free on-site parking, and a supportive team culture.
- Why this job: Be part of a reputable company making a difference in the automotive industry.
- Qualifications: Technical knowledge of engines and previous automotive experience are essential.
- Other info: Work Monday to Friday with structured breaks for a balanced work-life.
The predicted salary is between 30000 - 42000 £ per year.
If you enjoy working in a busy and technical environment and are excited about the prospect of joining a long established company within the automotive aftermarket industry, then Ivor Searle would be pleased to hear from you. Ivor Searle is the UK's leading provider of re-manufactured engines, reman turbos, cylinder heads and gearboxes. We offer competitive pay packages, as well as free on site parking.
A vacancy has arisen within our busy market leading warranty team for a Powertrain Aftersales Advisor who comes from an automotive warranty/service environment.
Key responsibilities will be to:- Take control of and process warranty claims from start to finish;
- Provide outstanding customer service;
- Provide information and advice to customers and suppliers;
- Create warranty reports and supply replacement products.
- Good technical knowledge of engines, gearboxes and turbos - a vehicle mechanic background would be advantageous;
- Extremely high attention to detail;
- Previous automotive industry experience;
- A positive proactive attitude and display an ability to identify solutions to problems.
Hours of work will be Monday to Friday (excluding Bank Holidays) from 08:00 to 17:30 with a 20 minute morning break and a 30 minute lunch break (45 hour working week).
Powertrain Aftersales Advisor in Ely, Cambridgeshire employer: Ivor Searle Limited
Contact Detail:
Ivor Searle Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Powertrain Aftersales Advisor in Ely, Cambridgeshire
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive aftermarket industry. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience in warranty claims or aftersales roles. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare for potential technical questions by brushing up on your knowledge of engines, gearboxes, and turbos. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills during the interview by preparing examples of how you've successfully handled customer service challenges in the past. This will highlight your proactive attitude and ability to find solutions.
We think you need these skills to ace Powertrain Aftersales Advisor in Ely, Cambridgeshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Powertrain Aftersales Advisor position. Tailor your application to highlight your relevant experience in automotive warranty or service environments.
Highlight Technical Knowledge: Make sure to emphasise your technical knowledge of engines, gearboxes, and turbos in your CV and cover letter. If you have a background as a vehicle mechanic, mention specific experiences that demonstrate your expertise.
Showcase Customer Service Skills: Since providing outstanding customer service is a key responsibility, include examples from your previous roles where you successfully handled customer inquiries or resolved issues. This will show that you can meet the expectations of Ivor Searle.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your documents are well-structured and easy to read. Attention to detail is crucial for this role.
How to prepare for a job interview at Ivor Searle Limited
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of engines, gearboxes, and turbos. Be prepared to discuss specific technical details or experiences that demonstrate your understanding of these components, as this will be crucial for the role.
✨Demonstrate Customer Service Skills
Since providing outstanding customer service is a key responsibility, think of examples from your past experiences where you successfully handled customer queries or complaints. Highlight your proactive attitude in resolving issues.
✨Prepare for Warranty Claim Scenarios
Familiarise yourself with the warranty claims process. You might be asked how you would handle a specific claim situation, so consider potential scenarios and how you would approach them effectively.
✨Emphasise Attention to Detail
Given the importance of high attention to detail in this role, be ready to provide examples of how you've demonstrated this skill in previous positions. Discuss any processes you followed to ensure accuracy in your work.
