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For Companies At a Glance
- Tasks: Manage warranty claims and deliver top-notch customer service in a fast-paced environment.
- Company: Join Ivor Searle, the UK's leader in re-manufactured automotive parts.
- Benefits: Enjoy a stable work schedule with weekends off and a supportive team.
- Why this job: Be part of a dynamic industry and make a difference in customer satisfaction.
- Qualifications: Technical knowledge of engines and previous automotive experience preferred.
- Other info: Great opportunity for growth in a well-established company.
The predicted salary is between 36000 - 60000 £ per year.
If you enjoy working in a busy and technical environment and are excited about the prospect of joining a long established company within the automotive aftermarket industry, then Ivor Searle would be pleased to hear from you. Ivor Searle is the UK's leading provider of re-manufactured engines, reman turbos, cylinder heads and gearboxes.
A vacancy has arisen within our busy market leading warranty team for a Powertrain Aftersales Advisor who comes from an automotive warranty/service environment.
Key responsibilities will be to:
- Take control of and process warranty claims from start to finish;
- Provide outstanding customer service;
- Provide information and advice to customers and suppliers;
- Create warranty reports and supply replacement products.
The successful candidate will have:
- Good technical knowledge of engines, gearboxes and turbos - a vehicle mechanic background would be advantageous;
- Extremely high attention to detail;
- Previous automotive industry experience;
- A positive proactive attitude and display an ability to identify solutions to problems.
Hours of work will be Monday to Friday (excluding Bank Holidays) from 08:00 to 17:30 with a 20 minute morning break and a 30 minute lunch break (45 hour working week).
Powertrain Aftersales Advisor employer: Ivor Searle Limited
Contact Detail:
Ivor Searle Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Powertrain Aftersales Advisor
✨Tip Number 1
Network like a pro! Reach out to folks in the automotive industry, especially those who work at Ivor Searle. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Powertrain Aftersales Advisor.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge of engines, gearboxes, and turbos. We want you to show off your expertise and how it relates to the role. Think of real-life examples where you've solved problems or provided outstanding customer service.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you highlight your experience in the automotive warranty/service environment effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Powertrain Aftersales Advisor
Some tips for your application 🫡
Show Off Your Technical Know-How: Make sure to highlight your technical knowledge of engines, gearboxes, and turbos in your application. We want to see that you understand the ins and outs of the automotive world, so don’t hold back on showcasing your experience!
Customer Service is Key: Since providing outstanding customer service is a big part of the role, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who can connect with people and solve their problems.
Attention to Detail Matters: We’re looking for someone with extremely high attention to detail, so make sure your application is polished and free of errors. This is your chance to show us that you can handle warranty claims with precision!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ivor Searle Limited
✨Know Your Stuff
Brush up on your technical knowledge of engines, gearboxes, and turbos. Be ready to discuss specific examples from your experience that showcase your understanding of these components. This will help you stand out as a candidate who truly knows the ins and outs of the automotive industry.
✨Customer Service is Key
Since the role involves providing outstanding customer service, think of scenarios where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your proactive attitude and problem-solving skills.
✨Attention to Detail Matters
Given the importance of processing warranty claims accurately, be prepared to discuss how you ensure high attention to detail in your work. You might want to mention any systems or methods you use to double-check your work and avoid errors.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. This shows your genuine interest in Ivor Searle and helps you understand if it’s the right fit for you. Consider asking about their approach to warranty claims or how they support their team in a busy environment.
