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- Tasks: Support patients through their treatment journey, ensuring a warm and professional experience.
- Company: Join a leading international group of fertility specialists dedicated to innovative reproductive healthcare.
- Benefits: Gain valuable experience in a supportive environment with opportunities for personal development.
- Why this job: Make a real difference in patients' lives while working in a compassionate and dynamic team.
- Qualifications: Customer service experience and strong communication skills are essential; healthcare background is a plus.
- Other info: Opportunity to work in a fast-paced clinic with a focus on patient care and confidentiality.
The predicted salary is between 30000 - 42000 £ per year.
We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF, meaning gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success.
The Patient Coordinator is responsible for supporting new patients through their treatment journey, from enquiries to initial consultation and through to treatment completion for a fixed term period of 1 year.
- Develop a strong understanding of the clinic’s services to support sensitive and accurate communication with patients.
- Welcome all patients, visitors, and contractors to the clinic, ensuring a warm, professional, and reassuring experience.
- Support patients throughout their journey from first enquiry to follow-up helping them feel informed, supported, and cared for at every stage.
- Keep reception and waiting areas clean, well-presented, and fully stocked creating a calm and comfortable environment.
- Provide up-to-date and accurate information in person and by phone to patients, prospective patients, and healthcare professionals.
- Process payments and, where needed, follow up on outstanding balances in line with clinic policy.
- Maintain the integrity of the clinic's patient database — checking details, producing labels, and correcting records where necessary.
- Support the team during patient-facing events such as open evenings.
- Maintain focus and attention to detail while working with sensitive data, even under pressure.
- Take accountability for your own performance and personal development, including appraisals and goal setting.
- Complete all mandatory training and ensure records (e.g. fire safety, workstation assessment) are kept up to date.
- Uphold patient confidentiality in accordance with HFEA regulations, GDPR, and clinic policies.
- Follow all data security protocols, including the safe handling of sensitive information and access to systems.
Experience delivering high-quality customer service in a front-of-house or client-facing role. Skilled in using word processing and office software. Experience in a healthcare or clinical environment (desirable). Confident using IT systems, data entry, and patient record management. Fluent in spoken and written French (desirable). Able to prioritise tasks and work independently without supervision.
Patient Coordinator (Maternity Cover) in London employer: IVI UK
Contact Detail:
IVI UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator (Maternity Cover) in London
✨Tip Number 1
Get to know the clinic inside out! Familiarise yourself with all the services we offer, especially those related to fertility treatments. This way, when you chat with potential employers, you can show off your knowledge and passion for patient care.
✨Tip Number 2
Practice your communication skills! Since the Patient Coordinator role is all about supporting patients, make sure you can convey information clearly and compassionately. Role-play with a friend or family member to get comfortable with handling sensitive conversations.
✨Tip Number 3
Show us your organisational skills! Being able to juggle multiple tasks is key in this role. Create a mock schedule of how you'd manage patient enquiries and appointments to demonstrate your ability to prioritise and stay on top of things.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to the amazing work we do in reproductive healthcare.
We think you need these skills to ace Patient Coordinator (Maternity Cover) in London
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Patient Coordinator role involves. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Personalise Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect your understanding of our clinic's services and values. Show us how your background in customer service and any relevant experience makes you a perfect fit for our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality and enthusiasm for the role.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our clinic and what we stand for!
How to prepare for a job interview at IVI UK
✨Know the Clinic Inside Out
Before your interview, make sure you thoroughly understand the clinic's services and values. Familiarise yourself with their approach to reproductive healthcare, especially Natural and Mild IVF. This knowledge will help you communicate effectively and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Patient Coordinator, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you made patients feel welcomed and supported, as this is crucial for the role.
✨Demonstrate Attention to Detail
The role requires maintaining accurate patient records and handling sensitive data. Be ready to discuss how you ensure accuracy in your work, even under pressure. You might want to share specific strategies you use to stay organised and focused.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, such as dealing with a distressed patient or managing multiple tasks at once. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and ability to prioritise.