At a Glance
- Tasks: Provide essential admin support, manage enquiries, and assist with school operations.
- Company: Join the vibrant team at Iveshead School, dedicated to student success.
- Benefits: Gain valuable experience, develop skills, and contribute to a supportive community.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be the face of the school and make a difference in students' lives.
- Qualifications: GCSE English and Maths, strong IT skills, and excellent communication abilities.
The predicted salary is between 22000 - 24000 £ per year.
Iveshead School is looking for a dedicated Administration Assistant to join our team. This role is central to the daily operations of our school, providing high-quality, confidential administrative support to staff, students, and the wider community.
The Role
- Front-of-House: Covering the reception desk, managing the school switchboard, and triaging daily enquiries from parents and visitors with a high level of customer service.
- Core Administration: Managing school documentation, letters, and reports, as well as handling incoming and outgoing post.
- Data Management: Maintaining the MIS database (Bromcom), ensuring data collection records are accurate, and producing reports for school management.
- School Operations: Assisting with the organisation of school trips, enrichment activities, parents' evenings, and transition events for new students.
- Financial Support: Raising purchase orders, reconciling payments via the parent payment package, and managing queries regarding school transport.
- Student Support: Supporting the school’s First Aid provision and assisting with specialist provision paperwork, such as SEND annual reviews.
About You
We are looking for a trustworthy and discrete individual who can work effectively both independently and as part of a team.
Essential Requirements
- GCSE English and Maths (Grade C/4 or above, or equivalent).
- Excellent IT skills, particularly in Google Packages or Microsoft Office and Outlook.
- Strong verbal and written communication skills.
- Ability to manage a varied workload and meet tight deadlines.
- A commitment to safeguarding and the welfare of young people.
All roles are subject to full pre-employment safeguarding checks; including an Enhanced DBS with Barred List check - this includes a 6-month probationary period. Mowbray Education Trust reserves the right to close adverts early if sufficient applications are received.
Administration Assistant in Loughborough employer: Iveshead School
Iveshead School is an exceptional employer that prioritises the growth and well-being of its staff within a supportive and collaborative environment. As an Administration Assistant, you will enjoy a fulfilling role at the heart of our school community, with opportunities for professional development and a commitment to safeguarding and supporting young people. Our welcoming culture and focus on high-quality service ensure that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant in Loughborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Iveshead School. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Iveshead School before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Assistant in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Iveshead School:Your cover letter is your chance to shine! Tell us why you want to work at Iveshead School specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Iveshead School!
How to prepare for a job interview at Iveshead School
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
