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- Tasks: Help customers solve problems and own support tickets from start to finish.
- Company: Market leader in connected motor retail technology with a focus on innovation.
- Benefits: Competitive salary, private healthcare, 25 days holiday, and a birthday day off.
- Why this job: Make a real difference in customer experiences while working with cutting-edge technology.
- Qualifications: Customer-facing technical experience is a plus, but curiosity and a great attitude matter more.
- Other info: Join a dynamic team with opportunities for learning and development.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a Product Support Specialist who genuinely enjoys helping customers, solving problems, and taking ownership from first contact through to resolution. You’ll be a key part of our support function, acting as a trusted point of contact for users of iVendi products. This is a hands-on role where your technical curiosity, attention to detail, and commitment to great service will make a real difference to our customers’ experience.
- Owning and resolving product support tickets from both internal and external customers
- Supporting media companies and third-party integrations
- Working to agreed SLAs and maintaining high service standards
- Liaising with third-party media companies and developers to support software implementation
- Creating, maintaining, and improving product documentation and knowledge-base content
You care about doing a great job and take pride in helping customers succeed. Experience in product support, service desk, or a customer-facing technical role is helpful, but attitude, curiosity, and willingness to learn matter just as much.
Competitive salary, matched pension contribution, private healthcare and wellbeing support through Vitality, life assurance scheme, birthday day off, 25 days holiday plus bank holidays, with the option to buy or sell up to five days, company bonus scheme, learning and development support.
We’re the market leader in connected motor retail technology, building digital products that make it easier for customers to buy vehicles and simpler for retailers to sell them, both online and in the showroom. Our platform is used by millions of consumers every month, alongside thousands of car, van, and motorcycle retailers, as well as major vehicle manufacturers and leading finance providers across the UK.
As we continue our journey towards becoming world leaders in vehicle retail solutions, we’re focused on innovation, practical impact, and building technology that genuinely improves the buying and selling experience.
If you need any reasonable adjustments at any stage of the recruitment process, just let us know, and we’ll be happy to support you.
Locations
Support & Product Specialist in Colwyn Bay, Conwy employer: iVendi
Contact Detail:
iVendi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Product Specialist in Colwyn Bay, Conwy
✨Tip Number 1
Get to know our products inside out! Familiarise yourself with iVendi's offerings and how they help customers. This will not only boost your confidence but also show us that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues and how you would resolve them. We love candidates who can demonstrate their technical curiosity and a proactive approach to finding solutions.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your thoughts. Remember, as a Product Support Specialist, you'll be the trusted point of contact for our users, so we want to see how well you can convey information.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team and contributing to our mission of improving the vehicle buying and selling experience.
We think you need these skills to ace Support & Product Specialist in Colwyn Bay, Conwy
Some tips for your application 🫡
Show Your Passion for Helping Customers: When writing your application, let us know how much you enjoy helping customers and solving their problems. Share specific examples of times you've gone the extra mile to support someone, as this will resonate with our commitment to great service.
Highlight Your Technical Curiosity: We love candidates who are curious about technology! In your application, mention any relevant technical skills or experiences that showcase your ability to learn and adapt. This could be anything from troubleshooting software issues to working with integrations.
Be Detail-Oriented: Attention to detail is key in this role. Make sure your application is free from typos and clearly structured. Use bullet points if necessary to make your experience easy to read. This shows us you take pride in your work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at iVendi
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with iVendi's products. Understand their features, benefits, and how they solve customer problems. This will not only show your technical curiosity but also help you answer questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your approach to problem-solving and how you took ownership of the situation. This will demonstrate your commitment to great service.
✨Understand the Importance of SLAs
Research what Service Level Agreements (SLAs) are and why they matter in a support role. Be ready to discuss how you would ensure high service standards while managing multiple support tickets. This shows you’re serious about maintaining quality in your work.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you. Plus, it’s a great way to engage with your interviewers!