At a Glance
- Tasks: Lead the development of cutting-edge voice AI systems for healthcare.
- Company: Join a dynamic UK AI automation consultancy with a focus on innovation.
- Benefits: Enjoy competitive salary, hybrid working, and direct customer engagement.
- Other info: Opportunity for genuine ownership and career growth in a fast-paced environment.
- Why this job: Make a real impact by shaping the future of voice AI in healthcare.
- Qualifications: 3+ years in production voice AI systems and strong telephony knowledge required.
The predicted salary is between 51750 - 63250 £ per year.
We're a small UK AI automation consultancy hiring a senior voice agent engineer to lead our voice AI capability. The first major engagement is a clinical-grade voice agent for a UK private healthcare provider.
Location: UK (London or hybrid). Some on-site discovery days with customers required.
Engagement: Permanent or long-term contract considered.
Compensation: Senior band, market-competitive.
Reports to: Lydia (CTO) on tech; Adil (Automation PM) on project delivery.
About ivee: ivee is a UK AI automation consultancy delivering embedded AI builds for B2B customers. We replace manual operational processes with production-grade AI inside the customer's existing tech stack. We work on fixed fees with milestone payments, and we hand over working systems that the customer's team can run.
We're scaling our voice AI capability. Our first major voice engagement is a UK private healthcare provider (10 clinics, around 180 staff, 2,500 inbound calls per week) deploying a clinical-grade voice agent that integrates with their EMR and PBX. That's the engagement you'd lead.
About the role: This is a build-and-own role. You won't hand off after design; you'll lead the technical architecture, vendor selection, build and go-live for production voice agents. You start with the healthcare engagement above and expand into the next couple of customers as the capability matures.
You'll work directly with customers, running on-site discovery workshops, defending architecture choices to C-level stakeholders, owning the technical conversation through to go-live. You're not behind a PM; you're the technical lead.
What you'll do:
- Architect voice agent deployments end to end: Telephony integration, orchestrator selection, prompt engineering, tool integration into customer LOB systems, monitoring, post-launch hypercare.
- Lead technical due diligence on customer environments: telephony stack, EMR/CRM APIs, compliance overlay, latency budgets.
- Stand behind vendor selection and defend your choice with rationale grounded in the customer's specific brief.
- Design healthcare-grade safety guardrails: Identity verification, vulnerable-caller handling, ICO-defensible call recording posture, clinical safety scope.
- Lead two-day on-site discovery workshops with customer stakeholders (typically C-level plus operational leads).
- Mentor the wider ivee engineering team on voice AI patterns.
- Contribute to ivee's productised voice AI offering.
Must-have:
- Three-plus years building production voice AI systems.
- Hands-on production experience with at least two of: Vapi, Retell AI, ElevenLabs Conversational AI, Pipecat, Synthflow, LiveKit Agents, Bland AI.
- Deep SIP and telephony knowledge.
- Production tool-calling integration into customer LOB systems.
- TTS and STT engineering experience.
- LLM application engineering experience.
- Track record shipping into regulated environments.
Strong nice-to-have:
- 3CX experience.
- Meddbase or a comparable UK private-healthcare EMR.
- UK GDPR fluency for AI processing.
- CQC, DCB0129 or DSPT awareness.
- Healthcode or VEDA familiarity.
- Open-source contributions in the voice AI space.
- ElevenLabs Professional Voice Cloning experience.
Soft requirements:
- Comfortable in customer-facing technical discussions.
- Can lead a two-day on-site discovery workshop with C-level stakeholders.
- Writes clean architecture documents and technical specs.
- Pragmatic about platform choice.
- Comfortable with consultancy engagement model.
What we offer:
- Lead role on a fast-growing automation engagement portfolio.
- Senior compensation band.
- Hybrid working with London flexibility.
- Direct customer engagement.
- Genuine ownership of a capability we're building.
Senior Voice AI Engineer employer: ivee
Ivee is an exceptional employer that prioritises strategic collaboration and innovation in talent acquisition. With a strong commitment to diversity and inclusion, employees are empowered to shape the future of recruitment while enjoying a supportive work culture that fosters professional growth and development. Located in a vibrant area, working at Ivee offers unique opportunities to connect with top talent and make a meaningful impact within the organisation.
