At a Glance
- Tasks: Lead the development of cutting-edge voice AI systems for healthcare.
- Company: Join a dynamic UK AI automation consultancy with a focus on innovation.
- Benefits: Enjoy competitive salary, hybrid working, and direct customer engagement.
- Other info: Opportunity for genuine ownership and career growth in a fast-paced environment.
- Why this job: Make a real impact by shaping the future of voice AI in healthcare.
- Qualifications: 3+ years in production voice AI systems and strong telephony knowledge required.
The predicted salary is between 70000 - 90000 £ per year.
We're a small UK AI automation consultancy hiring a senior voice agent engineer to lead our voice AI capability. The first major engagement is a clinical-grade voice agent for a UK private healthcare provider.
Location: UK (London or hybrid). Some on-site discovery days with customers required.
Engagement: Permanent or long-term contract considered.
Compensation: Senior band, market-competitive.
Reports to: Lydia (CTO) on tech; Adil (Automation PM) on project delivery.
About ivee: ivee is a UK AI automation consultancy delivering embedded AI builds for B2B customers. We replace manual operational processes with production-grade AI inside the customer's existing tech stack. We work on fixed fees with milestone payments, and we hand over working systems that the customer's team can run.
We're scaling our voice AI capability. Our first major voice engagement is a UK private healthcare provider (10 clinics, around 180 staff, 2,500 inbound calls per week) deploying a clinical-grade voice agent that integrates with their EMR and PBX. That's the engagement you'd lead.
About the role: This is a build-and-own role. You won't hand off after design; you'll lead the technical architecture, vendor selection, build and go-live for production voice agents. You start with the healthcare engagement above and expand into the next couple of customers as the capability matures.
You'll work directly with customers, running on-site discovery workshops, defending architecture choices to C-level stakeholders, owning the technical conversation through to go-live. You're not behind a PM; you're the technical lead.
What you'll do:
- Architect voice agent deployments end to end: Telephony integration, orchestrator selection, prompt engineering, tool integration into customer LOB systems, monitoring, post-launch hypercare.
- Lead technical due diligence on customer environments: telephony stack, EMR/CRM APIs, compliance overlay, latency budgets.
- Stand behind vendor selection and defend your choice with rationale grounded in the customer's specific brief.
- Design healthcare-grade safety guardrails: Identity verification, vulnerable-caller handling, ICO-defensible call recording posture, clinical safety scope.
- Lead two-day on-site discovery workshops with customer stakeholders (typically C-level plus operational leads).
- Mentor the wider ivee engineering team on voice AI patterns.
- Contribute to ivee's productised voice AI offering.
Must-have:
- Three-plus years building production voice AI systems.
- Hands-on production experience with at least two of: Vapi, Retell AI, ElevenLabs Conversational AI, Pipecat, Synthflow, LiveKit Agents, Bland AI.
- Deep SIP and telephony knowledge.
- Production tool-calling integration into customer LOB systems.
- TTS and STT engineering experience.
- LLM application engineering experience.
- Track record shipping into regulated environments.
Strong nice-to-have:
- 3CX experience.
- Meddbase or a comparable UK private-healthcare EMR.
- UK GDPR fluency for AI processing.
- CQC, DCB0129 or DSPT awareness.
- Healthcode or VEDA familiarity.
- Open-source contributions in the voice AI space.
- ElevenLabs Professional Voice Cloning experience.
Soft requirements:
- Comfortable in customer-facing technical discussions.
- Can lead a two-day on-site discovery workshop with C-level stakeholders.
- Writes clean architecture documents and technical specs.
- Pragmatic about platform choice.
- Comfortable with consultancy engagement model.
What we offer:
- Lead role on a fast-growing automation engagement portfolio.
- Senior compensation band.
- Hybrid working with London flexibility.
- Direct customer engagement.
- Genuine ownership of a capability we're building.
Senior Voice AI Engineer employer: ivee
At ivee, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Voice AI Engineer, you'll enjoy the flexibility of hybrid working in London while leading impactful projects in the healthcare sector, with ample opportunities for professional growth and mentorship within our expanding team. Join us to take ownership of cutting-edge voice AI capabilities and make a meaningful difference in the automation landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Voice AI Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, conferences, or even online webinars. You never know who might have a lead on your dream job or can introduce you to someone at a company you're eyeing.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that showcases your voice AI expertise. This is your chance to demonstrate what you can do beyond just words on a CV. Share it on platforms like GitHub or your own website.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to voice AI. Think about how you'd tackle real-world problems and be ready to discuss your thought process. We want to see your technical chops in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t hesitate to follow up after applying; it shows your enthusiasm!
We think you need these skills to ace Senior Voice AI Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Voice AI Engineer role. Highlight your experience with production voice AI systems and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about voice AI and how your background makes you the perfect fit for our team. Don’t forget to mention your experience in regulated environments like healthcare.
Showcase Your Technical Skills:In your application, be sure to showcase your hands-on experience with tools like Vapi, Retell AI, and ElevenLabs. We’re looking for someone who can defend their technical choices, so include examples of past projects where you’ve done just that.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, we love seeing candidates take that extra step!
How to prepare for a job interview at ivee
✨Know Your Tech Inside Out
Make sure you’re well-versed in the specific technologies mentioned in the job description, like Vapi, Retell AI, and telephony systems. Be ready to discuss your hands-on experience with these tools and how you've successfully implemented them in past projects.
✨Prepare for Customer Engagement Scenarios
Since this role involves direct interaction with customers, practice articulating your technical decisions clearly and confidently. Think of examples where you've led discussions with C-level stakeholders and how you handled their concerns or questions.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss challenges you've faced in previous projects, especially in regulated environments like healthcare. Highlight how you approached these issues and what solutions you implemented, particularly around compliance and safety guardrails.
✨Demonstrate Your Mentorship Ability
This role requires mentoring the wider engineering team. Think of instances where you've shared knowledge or guided others in voice AI patterns. Be ready to explain how you can help scale the team's capabilities as the company grows.
