At a Glance
- Tasks: Own client relationships, drive engagement, and ensure success in AI adoption.
- Company: Fast-growing scale-up creating innovative products in a dynamic market.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Join a fast-paced team with a focus on innovation and client satisfaction.
- Why this job: Make a real impact by helping clients succeed with cutting-edge technology.
- Qualifications: 2-5 years in customer success or account management, strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
A fast-growing scale-up building innovative products in a rapidly evolving market.
The customer success manager will own the relationship between the business and its clients - ensuring every organisation we work with sees real, measurable progress in their AI adoption journey from day one. You will manage onboarding, drive engagement throughout programme delivery, and work proactively to identify opportunities to deepen the value clients get from ivee. This role combines relationship management with strategic thinking - you will be equally comfortable in a client meeting and in a spreadsheet reviewing engagement data.
Key Responsibilities- Own the post-sale client relationship from onboarding through to renewal
- Lead programme kick-offs and ensure clients are set up for success from the start
- Monitor engagement and proactively intervene where clients need additional support
- Conduct regular check-ins and business reviews with key stakeholders
- Identify expansion opportunities and work with commercial teams to grow accounts
- Gather and synthesise client feedback to inform product and programme improvements
- Build and maintain customer health dashboards and reporting
- Act as the internal advocate for the customer across product, delivery, and leadership
- 2-5 years of experience in customer success, account management, or client services
- Proven track record of retaining and growing client relationships
- Strong communication skills and confidence engaging with senior stakeholders
- Data-driven approach to understanding and improving customer health
- Experience with CRM tools such as HubSpot or Salesforce
- Comfortable working in a fast-moving, early-stage environment
- Genuine interest in helping organisations adopt new technology effectively
- Bachelor's degree or equivalent experience
Customer Success Manager in London employer: ivee
As a fast-growing scale-up, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. Our Customer Success Managers play a pivotal role in shaping client relationships and driving meaningful progress in AI adoption, all while benefiting from extensive professional development opportunities and a supportive team environment. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a commitment to employee well-being, making us an excellent employer for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ivee. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ivee before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ivee:Your cover letter is your chance to shine! Tell us why you want to work at ivee specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ivee!
How to prepare for a job interview at ivee
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
