At a Glance
- Tasks: Lead customer engagement strategies and optimise the entire customer journey.
- Company: Fast-scaling tech company focused on innovative customer relationships.
- Benefits: Competitive salary, growth opportunities, and a chance to shape customer experiences.
- Other info: Join a dynamic team and help build a best-in-class engagement engine.
- Why this job: Make a real impact in a high-growth environment using AI and data.
- Qualifications: 6–10+ years in customer engagement or retention roles with strong analytical skills.
The predicted salary is between 70000 - 90000 € per year.
Scout, our AI recruiter, is hiring on behalf of a fast-scaling tech company that’s looking for a Head of Customer Engagement and Retention with strategic vision, commercial instinct, and a deep understanding of lifecycle growth. You’ll own the end-to-end customer journey — from onboarding to advocacy — designing engagement strategies that increase retention, expand lifetime value, and turn customers into champions. Blending data, automation, and AI, you’ll build scalable systems that deepen relationships and drive sustainable revenue. This is a high-growth environment, and your work will directly shape customer experience — and long-term company performance.
What you’ll do:
- Own the full customer lifecycle strategy across onboarding, engagement, retention, and reactivation.
- Design and optimise multi-channel engagement journeys across email, in-product, community, and paid channels.
- Build segmentation frameworks to personalise communication and increase lifetime value.
- Track and improve core retention metrics: churn rate, LTV, NPS, expansion revenue, and engagement scores.
- Partner with product, marketing, and sales to align messaging, feedback loops, and growth opportunities.
- Implement and optimise CRM and marketing automation systems to scale engagement.
- Use AI tools to enhance personalisation, predict churn risk, and unlock new retention opportunities.
- Lead and grow a high-performing customer engagement team.
What we’re looking for:
- 6–10+ years of experience in customer engagement, lifecycle marketing, CRM, or retention-focused roles.
- Proven track record of improving retention, expansion revenue, and customer lifetime value.
- Deep knowledge of CRM platforms, lifecycle automation, and customer analytics tools.
- Strong commercial acumen — you understand how engagement drives revenue.
- Comfort using AI and data tools to personalise journeys and optimise performance.
- Clear communicator and cross-functional leader who can align teams around customer outcomes.
- Bonus: experience in high-growth tech or subscription-based businesses.
Why this matters:
AI is transforming how companies build and maintain customer relationships. The next generation of leaders won’t just acquire customers — they’ll retain and grow them intelligently. This is your opportunity to build a best-in-class engagement engine in a company that’s scaling fast, where your impact will be visible in both customer loyalty and revenue growth.
Click 'apply' to send in your application.
Head of Customer Engagement and Retention employer: ivee
Join a fast-scaling tech company that prioritises innovation and employee growth, offering a dynamic work culture where your strategic vision will directly influence customer engagement and retention. With a focus on leveraging AI and data-driven insights, you'll have the opportunity to lead a high-performing team in a collaborative environment that values creativity and personal development. Located in a vibrant tech hub, this role not only promises meaningful work but also provides unique advantages such as access to cutting-edge resources and a network of industry leaders.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Engagement and Retention
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A personal connection can often get you noticed faster than a CV.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around customer engagement and retention.
✨Tip Number 3
Showcase your skills through real-life examples. Be ready to discuss specific strategies you've implemented that improved customer retention or engagement — numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Head of Customer Engagement and Retention
Some tips for your application 🫡
Show Your Strategic Vision:When writing your application, make sure to highlight your strategic vision for customer engagement and retention. We want to see how you can own the full customer lifecycle and design effective engagement strategies that resonate with our goals.
Demonstrate Your Data Savvy:Don’t forget to showcase your experience with data and AI tools! We’re looking for someone who can blend data insights with automation to enhance customer journeys. Share specific examples of how you've used these tools to drive retention and revenue.
Tailor Your Application:Make your application stand out by tailoring it to our company’s needs. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it shows you’re keen on joining us!
How to prepare for a job interview at ivee
✨Know Your Customer Lifecycle
Make sure you have a solid understanding of the customer lifecycle and how it applies to the role. Be ready to discuss specific strategies you've implemented in the past that improved retention and engagement. This shows you’re not just familiar with the theory but have practical experience.
✨Data-Driven Decision Making
Prepare to talk about how you've used data analytics to drive customer engagement strategies. Bring examples of metrics you've tracked, like churn rate or NPS, and how your insights led to actionable changes. This will demonstrate your commercial acumen and ability to leverage data effectively.
✨Collaboration is Key
Highlight your experience working cross-functionally with teams like product, marketing, and sales. Share examples of how you’ve aligned messaging and feedback loops to enhance customer experiences. This will show that you can lead and collaborate effectively in a high-growth environment.
✨Embrace AI and Automation
Since the role involves using AI tools for personalisation and retention, be prepared to discuss your familiarity with these technologies. Talk about any specific tools you've used and how they helped you unlock new opportunities. This will position you as a forward-thinking candidate who’s ready to innovate.
