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- Tasks: Support pub operators and internal teams with customer service and administrative tasks.
- Company: ivee helps people return to work after a career break, focusing on flexible job opportunities.
- Benefits: Enjoy 35 days holiday, private healthcare, and a double-matched pension plan.
- Why this job: Join a vibrant team in a varied role that values your skills and offers growth opportunities.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a full-time, 6-month contract based in central Edinburgh.
The predicted salary is between 28800 - 43200 £ per year.
2 days ago Be among the first 25 applicants
ivee is exclusively for people returning to work after a career break in the UK
Please do not apply if you are outside the UK
Have you taken a career break and looking to return to work? Are you struggling to find flexible jobs that fit around your family life/ caregiving?
At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring and access to job opportunities with vetted flexible employers, so that you don\’t have to settle for less.
Press apply to express your interest in ivee and apply for one of our client roles on our platform:
A leading hospitality group is hiring a Customer Support Executive (known internally as a Just Add Talent Executive) to join their Star Pubs team on a 6-month fixed-term contract. This full-time role is based in central Edinburgh and offers a blend of administrative support, customer service, and relationship management—ideal for someone who enjoys a varied, people-focused role.
You’ll be the first point of contact for pub operators and internal departments, ensuring outstanding support via phone and email. You’ll also manage critical processes such as system updates and supplier coordination, playing a key role in business continuity.
Key Responsibilities:
- Provide first-line support to operators and internal teams
- Maintain accurate back-of-house administration and database records
- Lead the Change of Lessee (COL) process, including SAP data entry and supplier coordination
- Manage payment processing and assist with escalations
- Identify and contribute to ongoing process improvements
Skills & Experience Required:
- Previous experience in customer service or administration
- Strong communication and relationship-building skills
- High attention to detail and accuracy in data handling
- Comfortable working in a fast-paced environment and juggling multiple tasks
- Confident with phone-based communication and professional email writing
Salary & Benefits:
- Annual bonus
- Company-funded private medical healthcare
- Double-matched pension (up to 10%)
- 35 days holiday (including trading options)
- Monthly case of drinks (low/no alcohol options available)
- Unique L&D opportunities and retail discounts
Please press apply to access the full job description and apply for this role.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
Food and Beverage Services
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Customer Support Executive employer: Ivee
Contact Detail:
Ivee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially the role of customer support within it. Understanding the specific challenges and needs of pub operators can help you stand out during conversations.
✨Tip Number 2
Practice your phone communication skills. Since this role involves a lot of phone-based support, being able to convey information clearly and confidently will be crucial in making a positive impression.
✨Tip Number 3
Network with professionals in the customer service field, particularly those who have experience in hospitality. They can provide insights and tips that could be beneficial for your application and interview.
✨Tip Number 4
Be prepared to discuss your previous experiences in customer service or administration. Think of specific examples where you demonstrated strong communication and problem-solving skills, as these will be key in this role.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your communication skills and any previous roles that involved relationship management.
Craft a Compelling Cover Letter: Write a cover letter that explains your career break and how your skills make you a great fit for the Customer Support Executive role. Mention your enthusiasm for returning to work and your commitment to providing excellent support.
Highlight Relevant Skills: In your application, specifically mention your attention to detail, ability to juggle multiple tasks, and comfort with phone-based communication. These are key skills the employer is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Ivee
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues, as this role heavily relies on strong communication and relationship-building skills.
✨Demonstrate Attention to Detail
Since the position requires maintaining accurate records and data handling, emphasise your attention to detail. You could mention any relevant experiences where accuracy was crucial, such as managing databases or processing payments.
✨Prepare for Fast-Paced Scenarios
The role involves juggling multiple tasks in a fast-paced environment. Be ready to discuss how you manage your time and prioritise tasks effectively. Consider preparing a scenario where you successfully handled competing demands.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This demonstrates your enthusiasm and commitment to the role.
