COMPANY DESCRIPTION A fast-growing scale-up building innovative products in a rapidly evolving market. The customer success manager will own the relationship between the business and its clients - ensuring every organisation we work with sees real, measurable progress in their AI adoption journey from day one. This role combines relationship management with strategic thinking - you will be equally comfortable in a client meeting and in a spreadsheet reviewing engagement data. Monitor engagement and proactively intervene where clients need additional support Identify expansion opportunities and work with commercial teams to grow accounts 2-5 years of experience in customer success, account management, or client services ~ Data-driven approach to understanding and improving customer health ~ Experience with CRM tools such as HubSpot or Salesforce ~ Genuine interest in helping organisations adopt new technology effectively ~ Bachelor's degree or equivalent experience
CSM Manager in City of London
