At a Glance
- Tasks: Lead customer engagement and retention using AI tools to enhance strategies.
- Company: Join ivee, a community focused on upskilling through AI programmes.
- Benefits: Gain valuable AI skills, competitive salary, and career growth opportunities.
- Other info: Be part of a dynamic team dedicated to innovation and personal development.
- Why this job: Stand out in a competitive job market by mastering AI for customer retention.
- Qualifications: Experience in customer engagement and a passion for learning AI.
The predicted salary is between 63000 - 77000 £ per year.
Looking for a job as a Head of Customer Engagement and Retention?
Let's make sure you're the candidate they can't ignore.
The job market right now is brutal.
More applicants, fewer roles.
And with AI fluency now the number 1 skill employers are looking for in 2026, the most effective way to stand out is to be upfront about how you work with AI and, most importantly, demonstrate your commitment and willingness to learn.
It's not enough to just claim you're committed to learning AI - you need to prove it and that's where ivee comes in
What you'll learn
- Using AI tools to spot churn signals and engagement patterns faster
- Using AI to personalise customer communications and lifecycle campaigns at scale
- Writing clear, effective prompts to get AI tools to actually help, not just generate generic messaging
- Using AI to support retention strategy, reporting and customer health scoring
- Knowing when to lean on AI and when to rely on your own judgement
What you're joining: ivee's community of individuals on the journey of upskilling and protecting their future through AI programmes and certifications.
Why?
Because in a job market this competitive, "I can retain customers" isn't enough anymore - the leaders getting hired are the ones who can say "I can retain customers and I know how to use AI to do it faster, sharper and smarter."
Your future isn't threatened by AI itself but it is threatened by someone in your field who knows how to use it better than you.
Sooo let's get you on your way to becoming an AI wizard!
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AI-Driven Customer Engagement & Retention Lead employer: ivee
Ivee is an exceptional employer that prioritises strategic collaboration and innovation in talent acquisition. With a strong commitment to diversity and inclusion, employees are empowered to shape the future of recruitment while enjoying a supportive work culture that fosters professional growth and development. Located in a vibrant area, working at Ivee offers unique opportunities to connect with top talent and make a meaningful impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land AI-Driven Customer Engagement & Retention Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ivee. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ivee before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace AI-Driven Customer Engagement & Retention Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ivee:Your cover letter is your chance to shine! Tell us why you want to work at ivee specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ivee!
How to prepare for a job interview at ivee
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
