Service Delivery Coordinator

1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ivee is exclusively for people returning to work after a career break in the UKPlease do not apply if you are outside the UKHave you taken a career break and looking to return to work? Are you struggling to find flexible jobs that fit around your family life/ caregiving?At ivee, we\’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring and access to job opportunities with vetted flexible employers, so that you don\’t have to settle for less.Press apply to express your interest in ivee and apply for one of our client roles on our platform:An exciting opportunity has opened with a major UK telecoms company for a Service Delivery Coordinator to join their Glasgow-based team. In this role, you\’ll oversee customer orders from point of sale through to installation, ensuring a seamless and positive experience for each client.Key Responsibilities:Coordinate customer orders and installations, ensuring a high standard of service and timely communication.Act as the central point of contact, providing updates throughout the delivery process.Identify and resolve order delivery issues, collaborating cross-functionally to find solutions.Conduct root cause analysis and quality checks on delivery performance.Report and escalate delivery failures while supporting continuous improvement efforts.Manage a high volume of customer interactions and orders with efficiency and empathy.Ideal Candidate:Experience delivering excellent customer service in a fast-paced, order-driven environment.Strong communication and stakeholder management skills.Prior experience in telecoms, IT or B2B service delivery is highly desirable.Strong organisational skills and the ability to prioritise workload effectively.Familiarity with technical service delivery processes and terminology (voice, cloud, data, IP) is a plus.Previous experience in a contact centre or logistics coordination role is advantageous.Benefits Include:Competitive salary and bonus schemeComprehensive health, wellbeing, and life cover optionsFlexible benefits to suit your lifestyle and family needsInclusive, high-performance culture that champions individualityHybrid work model: 2 days in-office, 3 days from homePlease press apply to access the full job description and apply for this role.Seniority level Seniority level AssociateEmployment type Employment type Full-timeJob function Job function Customer ServiceIndustries TelecommunicationsReferrals increase your chances of interviewing at ivee | The return-to-work platform by 2xSign in to set job alerts for \”Service Delivery Coordinator\” roles. Bellshill, Scotland, United Kingdom 3 weeks agoHolytown, Scotland, United Kingdom 2 weeks agoGlasgow, Scotland, United Kingdom 2 weeks agoGlasgow, Scotland, United Kingdom 1 week agoEast Kilbride, Scotland, United Kingdom 11 hours agoGlasgow, Scotland, United Kingdom 1 week agoGlasgow, Scotland, United Kingdom 2 months agoGlasgow, Scotland, United Kingdom 2 weeks agoGlasgow, Scotland, United Kingdom 5 days agoGlasgow, Scotland, United Kingdom 2 weeks agoGlasgow, Scotland, United Kingdom 2 weeks agoGlasgow, Scotland, United Kingdom 4 days agoGlasgow, Scotland, United Kingdom 4 days agoGlasgow City, Scotland, United Kingdom 1 week agoGlasgow, Scotland, United Kingdom 1 week agoBellshill, Scotland, United Kingdom 4 days agoGlasgow, Scotland, United Kingdom 4 months agoGlasgow, Scotland, United Kingdom 1 day agoGlasgow, Scotland, United Kingdom 6 days agoGlasgow, Scotland, United Kingdom 4 months agoGlasgow, Scotland, United Kingdom 1 week agoEast Kilbride, Scotland, United Kingdom 6 hours agoKilmarnock, Scotland, United Kingdom 1 week agoBathgate, Scotland, United Kingdom 1 week agoSkills and Simulation Centre Administrator Glasgow, Scotland, United Kingdom 1 week agoGlasgow, Scotland, United Kingdom 1 week agoCumbernauld, Scotland, United Kingdom 2 weeks agoGlasgow, Scotland, United Kingdom 3 weeks agoGlasgow, Scotland, United Kingdom 1 week agoGlasgow, Scotland, United Kingdom 1 week agoReceptionist/Clerical Officer – Administration East Dunbartonshire, Scotland, United Kingdom 4 days agoWe\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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