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- Tasks: Join the IT team to manage support and improve processes in the rail industry.
- Company: Ivee helps people return to work after career breaks, focusing on flexible job opportunities.
- Benefits: Enjoy a supportive community, upskilling, mentoring, and access to vetted flexible employers.
- Why this job: Be part of a mission to transform the rail industry while fostering collaboration and inclusivity.
- Qualifications: 5+ years in technical support, experience with Server 2016-2022, and proficiency in O365 and Windows.
- Other info: Ideal for enthusiastic team players passionate about delivering exceptional support.
The predicted salary is between 36000 - 60000 £ per year.
4 days ago Be among the first 25 applicants
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ivee is exclusively for people returning to work after a career break in the UK
Please do not apply if you are outside the UK.
Have you taken a career break and are looking to return to work? Are you struggling to find flexible jobs that fit around your family life/caregiving?
At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring, and access to job opportunities with vetted flexible employers, so that you don\’t have to settle for less.
Press apply to express your interest in ivee and apply for one of our client roles on our platform:
Job Description
The client is looking for driven and enthusiastic individuals to join their team and contribute to progress within the rail industry. The role focuses on creating a better-connected network and involves several key responsibilities within the IT department:
- Managing the IT Service Desk on a day-to-day basis
- Providing 1st/2nd line support within IT Support delivery, including IT Support, networks, infrastructure, and hardware lifecycle management
- Being part of the escalation route for support issues
- Engaging with IT Continual Service Improvement plans
- Creating and maintaining technical support documents, ensuring they are reviewed and updated
- Overseeing the BAU Asset Management lifecycle
- Ensuring adherence to current policies, including those related to Cyber Security and Asset Management
- Transitioning projects into BAU support with complete documentation and training
- Identifying gaps and requirements within the team\’s knowledge and tools, and providing feedback
- Collaborating with the business to deliver projects
About the Person:
The ideal candidate is an enthusiastic and dedicated team player who is passionate about delivering exceptional support and driving the team towards success. Experience in working with both teams and the business, along with demonstrating change leadership in working practices, support, and project delivery, is essential.
- Over 5 years of experience in providing technical support
- Experience with Server 2016 to Server 2022
- Proficiency with O365 and Windows 10/11
- Ability to deliver projects on time and within budget
- Experience in creating and maintaining technical documents
- Working and improving technical processes
- Understanding and adhering to Cyber Security Principles
- Ability to collaborate with the business and support team to address challenges and identify solutions
- Skills in creating and presenting reports to all business levels, including Exec Team Members
- Experience working with third parties to resolve issues and deliver projects
- Desktop support and investigative skills
The client\’s goal is to help individuals reach their full potential by transforming the rail industry. The position offers opportunities for leading change, fostering an inclusive work environment, and encouraging team collaboration and support. If fostering smiles and raising standards defines you, they invite you to apply and join in their mission of transformation.
Please press apply to access the full job description and apply for this role.
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Technology, Information and Internet
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IT Analyst employer: ivee | The return-to-work platform
Contact Detail:
ivee | The return-to-work platform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst
✨Tip Number 1
Familiarise yourself with the latest IT trends and technologies relevant to the rail industry. This will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the rail industry and IT sectors. Attend relevant meetups or online webinars to connect with potential colleagues and learn about the company culture, which can give you an edge during the application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed IT support issues in the past. Highlight your experience with Server 2016 to 2022 and O365, as these are key skills the employer is looking for.
✨Tip Number 4
Showcase your ability to create and maintain technical documents by preparing a sample document or report that reflects your skills. This can be a great conversation starter during interviews and demonstrates your proactive approach.
We think you need these skills to ace IT Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Server 2016 to Server 2022 and O365. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your experience in delivering exceptional support. Mention specific examples of how you've contributed to team success and improved processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your skills in technical documentation, project delivery, and collaboration with teams. Make sure to mention your understanding of Cyber Security principles as it's crucial for this role.
Show Enthusiasm for the Role: Convey your enthusiasm for returning to work and your commitment to contributing positively to the rail industry. Employers appreciate candidates who are passionate about their mission and values.
How to prepare for a job interview at ivee | The return-to-work platform
✨Show Your Technical Skills
Be prepared to discuss your experience with Server 2016 to Server 2022, O365, and Windows 10/11. Highlight specific examples of how you've used these technologies in previous roles, especially in providing technical support.
✨Demonstrate Problem-Solving Abilities
The role requires strong investigative skills. Be ready to share instances where you've identified gaps in knowledge or tools and how you provided solutions. This will showcase your proactive approach to IT challenges.
✨Emphasise Team Collaboration
Since the position involves working closely with both teams and the business, prepare to discuss your experiences in collaborative projects. Mention how you’ve engaged with others to deliver successful outcomes and fostered a supportive environment.
✨Understand Cyber Security Principles
Given the importance of adhering to Cyber Security policies, brush up on relevant principles and be ready to discuss how you've implemented them in past roles. This shows your commitment to maintaining security standards in IT operations.
