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- Tasks: Support pub operators and internal teams with customer service and admin tasks.
- Company: Ivee helps people return to work after career breaks, focusing on flexible job opportunities.
- Benefits: Enjoy 35 days holiday, annual bonuses, and unique learning opportunities.
- Why this job: Join a vibrant team in hospitality, making a real impact while enjoying flexibility.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This role is based in central Edinburgh on a 6-month fixed-term contract.
The predicted salary is between 30000 - 42000 ÂŁ per year.
1 day ago Be among the first 25 applicants
ivee is exclusively for people returning to work after a career break in the UK
Please do not apply if you are outside the UK
Have you taken a career break and looking to return to work? Are you struggling to find flexible jobs that fit around your family life/ caregiving?
At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring and access to job opportunities with vetted flexible employers, so that you don\’t have to settle for less.
Press apply to express your interest in ivee and apply for one of our client roles on our platform:
A leading hospitality group is hiring a Customer Support Executive (known internally as a Just Add Talent Executive) to join their Star Pubs team on a 6-month fixed-term contract. This full-time role is based in central Edinburgh and offers a blend of administrative support, customer service, and relationship management—ideal for someone who enjoys a varied, people-focused role.
You’ll be the first point of contact for pub operators and internal departments, ensuring outstanding support via phone and email. You’ll also manage critical processes such as system updates and supplier coordination, playing a key role in business continuity.
Key Responsibilities:
- Provide first-line support to operators and internal teams
- Maintain accurate back-of-house administration and database records
- Lead the Change of Lessee (COL) process, including SAP data entry and supplier coordination
- Manage payment processing and assist with escalations
- Identify and contribute to ongoing process improvements
Skills & Experience Required:
- Previous experience in customer service or administration
- Strong communication and relationship-building skills
- High attention to detail and accuracy in data handling
- Comfortable working in a fast-paced environment and juggling multiple tasks
- Confident with phone-based communication and professional email writing
Salary & Benefits:
- Annual bonus
- Company-funded private medical healthcare
- Double-matched pension (up to 10%)
- 35 days holiday (including trading options)
- Monthly case of drinks (low/no alcohol options available)
- Unique L&D opportunities and retail discounts
Please press apply to access the full job description and apply for this role.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
Food and Beverage Services
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Customer Support Executive employer: ivee | The return-to-work platform
Contact Detail:
ivee | The return-to-work platform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially the role of customer support within it. Understanding the specific challenges and needs of pub operators can help you tailor your conversations and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your phone communication skills. Since this role involves a lot of phone-based support, consider role-playing scenarios with friends or family to build your confidence and ensure you can handle various customer queries effectively.
✨Tip Number 3
Network with professionals in the customer service and hospitality sectors. Join relevant online forums or local meetups to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 4
Showcase your ability to manage multiple tasks by preparing examples from your past experiences. Think of situations where you successfully juggled various responsibilities, as this will highlight your suitability for the fast-paced environment of this role.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you provided support or managed relationships, as these are key for the Customer Support Executive position.
Craft a Compelling Cover Letter: Write a cover letter that explains your career break and how your previous experiences make you a great fit for this role. Mention your strong communication skills and ability to handle multiple tasks in a fast-paced environment.
Highlight Relevant Skills: In your application, specifically mention skills such as attention to detail, data handling, and phone-based communication. These are crucial for the role and will help you stand out.
Show Enthusiasm for the Company: Research the hospitality group and express your enthusiasm for their mission in your application. Mention how you align with their values and how you can contribute to their team.
How to prepare for a job interview at ivee | The return-to-work platform
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues, as this role heavily relies on strong communication and relationship-building skills.
✨Demonstrate Attention to Detail
Since the job involves maintaining accurate records and data handling, it's crucial to demonstrate your attention to detail. You could mention any past experiences where your meticulousness made a difference, especially in administrative tasks.
✨Prepare for Fast-Paced Scenarios
The role requires juggling multiple tasks in a fast-paced environment. Think of examples from your past work where you successfully managed competing priorities and stayed organised under pressure. This will show that you're ready for the dynamic nature of the job.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions about the company culture, team dynamics, or specific challenges the team is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
