Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and support product growth.
- Company: Join a pioneering bank redefining finance with a people-first approach.
- Benefits: Enjoy hybrid work, flexible hours, and the option to work abroad for 120 days a year.
- Why this job: Make a real impact in a supportive culture that values personal development and innovation.
- Qualifications: Experience in customer service leadership and knowledge of current account products required.
- Other info: This role is perfect for those returning to work after a career break.
The predicted salary is between 36000 - 60000 £ per year.
1 day ago Be among the first 25 applicants
ivee is exclusively for people returning to work after a career break in the UK
Please do not apply if you are outside the UK.
Have you taken a career break and are looking to return to work? Are you struggling to find flexible jobs that fit around your family life/caregiving?
At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring, and access to job opportunities with vetted flexible employers, so that you don\’t have to settle for less.
Press apply to express your interest in ivee and apply for one of our client roles on our platform:
Job Description
Hello there.
We started our journey back in 2005, building the first-ever peer-to-peer lending company. Fast forward to 2020, and we launched our bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre—we’ve built a business that empowers everyone to aim high, every day, to move finance forward.
We’re incredibly proud of our achievements, and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning; we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently, and are driven to make an outsized impact, you’ll thrive here, so join us and make it count.
The Role:
We are looking for a highly motivated, people-driven Customer Service Team Leader to support the growth of our Current Account product and other key initiatives. You will be customer-centric, possess strong communication and leadership skills whilst showing an agile style to work and the ability to think on your feet.
As a Customer Service Team Leader, you will be responsible for the management, organisation, and coordination of the day-to-day work of a team of agents to deliver the highest standards of service to our customers. Because customers are so central to our business, we have a strong track record of progressing high-performing operations agents within the business—either to operations career paths or to other functions—so it is imperative that you are passionate about people and their development to support individuals in reaching their personal career aspirations.
With the growth of our product range, particularly our current account offering, this role will be heavily focused on supporting the team to deliver results against some key business objectives.
You will ensure you have adequate oversight of team performance and act on any insight that can help improve how we do things with a continuous improvement mindset. You’ll work closely with our current account product team to ensure we’re building a great product and acting as a voice for customers and your team, whilst ensuring product-led initiatives land well within your team.
You will work 5 days out of 7, totalling 37.5 hours per week. The working pattern will consist of 7.5-hour shifts between 8 am and 8 pm, Monday to Friday, and you will work one weekend a month, 9 am – 5:30 pm.
This is a hybrid role. The team works in the office on Tuesdays and Thursdays.
A day in the life:
- Real-time management of department resources to ensure internal compliance and quality KPIs are met.
- Close collaboration with our WFM and planning team to appropriately respond to service level variations to match staff to demand and maximise service availability.
- Ensure that customer and stakeholder enquiries are dealt with to company standards.
- Create a collaborative and customer-centric culture through your team in line with company values.
- Monitor and drive individual and team performance through structured 1:1s, feedback cycles, coaching methods, and clear performance goal setting.
- Prepare updates for your line manager on performance against KPIs and action plans where necessary.
- Review and utilise data to make informed decisions and drive continuous improvement in your department.
- Liaise closely with product teams, providing feedback and delivering updates to your team about new features and updates.
About you:
- You have operational experience in a customer-focused environment with team leadership experience.
- You have a working knowledge of the FCA and its guidance to regulated firms.
- You have experience working with a current account product, preferably for a digitally focused bank in a FinTech environment.
- You can display demonstrable workflow management experience.
- You possess outstanding attention to detail, with a strong ethic of personal responsibility.
- You are an excellent problem solver and have an ability to think creatively.
- You have excellent verbal and written communication skills, as well as proficiency in Microsoft Word and Excel.
- You’re able to operate with a strong sense of urgency to deliver results.
- You display a strong awareness of risk and the importance of controls and escalation.
- You show terrific prioritisation skills to manage high process volume in parallel with projects.
We value flexible ways of working, face-to-face collaboration, and a good work-life balance. This hybrid role requires you to come to our office 2 days a week. You\’ll also have the option of working from abroad for up to 120 days a year. But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
Please press apply to access the full job description and apply for this role.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Consumer Services
Referrals increase your chances of interviewing at ivee | The return-to-work platform by 2x
Get notified about new Customer Service Team Lead jobs in Greater London, England, United Kingdom.
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
Greater London, England, United Kingdom 2 weeks ago
Greater London, England, United Kingdom 1 week ago
TikTok LIVE – Global Customer Service Operations Manager
London, England, United Kingdom 18 hours ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
Harrow, England, United Kingdom 5 days ago
Head of Customer Services, ICIS (Hybrid)
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
Barnet, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 hour ago
Customer Support Team Lead, Germany | London-based
London, England, United Kingdom 6 days ago
Customer Service Manager – Hospitality Airport Lounge
Hounslow, England, United Kingdom 4 days ago
Part Time Extended Representative, Premium Guest Services – United Kingdom LHR
London, England, United Kingdom 5 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Harrow, England, United Kingdom 3 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 day ago
Tower Hamlets, England, United Kingdom 5 days ago
London, England, United Kingdom 2 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Team Leader employer: ivee | The return-to-work platform
Contact Detail:
ivee | The return-to-work platform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the company's values and mission. Since they focus on customer-centric service, think about how your leadership style aligns with their approach to empowering teams and enhancing customer experiences.
✨Tip Number 2
Prepare to discuss your experience in managing customer service teams. Highlight specific examples where you improved team performance or customer satisfaction, as this will demonstrate your capability to lead effectively.
✨Tip Number 3
Showcase your understanding of the current account product landscape, especially within FinTech. Being knowledgeable about trends and challenges in this area will set you apart as a candidate who can contribute meaningfully from day one.
✨Tip Number 4
Emphasise your problem-solving skills and ability to think creatively. Prepare to share instances where you've tackled challenges in a fast-paced environment, as this role requires agility and quick decision-making.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to manage a team and improve customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the importance of customer-centric service. Mention how your previous experiences align with the values and mission of the company.
Showcase Your Skills: Emphasise your communication skills, problem-solving abilities, and experience with current account products. Provide concrete examples of how you've successfully led teams and improved processes in past roles.
Highlight Your Flexibility: Since this role involves hybrid working, mention your adaptability and willingness to work both in the office and remotely. Discuss how you manage your time effectively to balance work and personal commitments.
How to prepare for a job interview at ivee | The return-to-work platform
✨Show Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to coaching and developing team members.
✨Understand the Product
Familiarise yourself with the current account product and any recent updates or features. Being able to discuss these intelligently will show your genuine interest in the role and your readiness to advocate for both customers and your team.
✨Emphasise Customer-Centricity
Since the company values a customer-centric culture, be ready to share specific instances where you prioritised customer needs. Highlight how you’ve created a collaborative environment that enhances customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice articulating your thought process clearly, demonstrating how you would handle various challenges in a fast-paced customer service environment.
