Veeam SME – Consulting

Job Title: Veeam SME – Consulting & Technical Enablement

Role Summary:

iVedha Inc.
looking for a seasoned
Veeam Subject Matter Expert
who can support our consulting engagements end-to-end. The primary focus of this role is
hands-on Veeam delivery, troubleshooting, design guidance, and customer enablement
.

In addition to the core SME responsibilities, the role includes creating
supporting technical documentation and training material
where needed for internal teams, partners, and customers.

Responsibilities:

Veeam Technical Delivery:

• Deploy, configure, and optimize the
  Veeam Availability Suite
  across various customer environments.
• Lead backup architecture reviews, capacity planning, and best-practice implementations.
• Troubleshoot performance, configuration, and integration issues related to Veeam, VMware, storage, and networking.
• Guide customers on data protection strategy, DR workflows, and operational readiness.
• Stay updated on new Veeam releases, features, and ecosystem changes.

Consulting & Customer Engagement:

• Work directly with clients to understand requirements and provide technical recommendations.
• Support pre-sales conversations with solution walkthroughs and technical validation.
• Collaborate with delivery teams and SMEs to ensure projects run smoothly and deliver expected outcomes.
• Take ownership of technical escalations and field-level challenges.

Technical Content & Enablement:

• Create practical technical documents such as runbooks, configuration guides, checklists, and internal notes.
• Contribute to training decks or short reference materials to support onboarding and partner enablement.
• Translate complex Veeam concepts into simple, usable instructions for operational teams.

Cross-Functional Collaboration:

• Work with consulting, sales engineering, and product teams to align on customer needs.
• Ensure technical accuracy across documentation and solution delivery.
• Provide occasional internal knowledge-sharing sessions for teams working on Veeam-related engagements.

Professional Expectations:

• Strong communication and customer-facing skills.
• Ability to manage tasks independently and adapt to changing project priorities.
• Maintain a high level of professionalism, accuracy, and ownership.

Required Skills & Experience:

• Hands-on Veeam SME experience (must have).
• Strong background with VMware, Hyper-V, storage, and virtualization fundamentals.
• Experience supporting consulting engagements or professional services.
• Solid troubleshooting and diagnostic skills across compute, network, and storage layers.
• Ability to produce clear, useful technical documentation when needed.

Certifications:

• VMCE (Veeam Certified Engineer)
  /
  VMCA (Veeam Certified Architect) – Must Have
• VMware Certified Professional (VCP) – preferred
• Microsoft Certified Professional (MCP) – preferred

Education:

• Bachelor\’s degree in Computer Science or related technical field preferred; OR adequate hands-on experience aligned with the role.