At a Glance
- Tasks: Support the Service Solutions team in after-sales contracts and connectivity for trucks.
- Company: Join a leading automotive company with a focus on innovation and teamwork.
- Benefits: Competitive salary, hybrid work model, and valuable real-world experience.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Gain hands-on experience in the truck industry while enhancing your skills and network.
- Qualifications: Preferential degree in Economics/Engineering with data analysis skills.
The predicted salary is between 26000 - 28000 € per year.
Location: Basildon (Phoenix House)
Sector: Automotive
Business: Truck industry
Department: Aftersales
Contract Type: Internship (Full-time)
Duration: 12 months
Work Schedule: Hybrid (3 days in office)
Salary: £26,000 or £28,000 depending on your university degree level.
Reports to: Portfolio Manager
The purpose of an internship at Iveco Group is to provide individuals, especially students and recent graduates, with training in real-world experiences in their field of study. Internships allow you to:
- learn and implement your learnings under the guidance of seasoned professionals, refining your skills and gaining insights into industry practices
- apply theoretical knowledge in practical work life settings, enhancing your employability for future jobs
- gain practical exposure to a specific industry or profession, bridging the gap between classroom learning and professional work
- expand your professional network, which can be beneficial for future career opportunities
At Iveco Group we pride ourselves on our internship programmes that have been running with success for many years. We hope that this internship serves as valuable experience to you for your future career, and we commit to providing support to you to ensure you can meet your personal aims. We encourage you to be inquisitive and ask us why as we recognise the contribution that a fresh pair of eyes can make to our operations.
Main Purpose of the Job
The Service Solutions team is in charge for After-sales contracts and connectivity for Trucks. We manage a profitable business in R&M and Connectivity services, in terms of revenues and customer after-market retention. It is our responsibility to manage the relationship within Company, Dealers and final Customers, aimed to maximize the Customer satisfaction in relation to our R&M and Connected services products.
You will learn to use and understand the key concepts of the After-sales contracts offer supporting the Service Solutions manager in day-to-day operations contributing as an active member of the team. You will be trained to develop the ability to analyze the results achieved and to plan preventive and corrective actions to achieve the targets. Also, you will develop the ability to prioritize and make fast but accurate decisions in an exciting and challenging environment.
Key Activities:
- The role has the objective to contribute to ensure a profitable business in R&M and digital services, in terms of Revenues and Margins.
- Work on strategies to increase the market share thanks to data analysis and through a cross functional approach with other departments.
- Key role for Dealer Network for R&M and digital services in terms of sales support and trainings, problem solving.
- Capture Dealers and Customers’ hints to help improve after-sales opportunities and create efficient business processes.
- Assist the Dealer’s salesforce in managing R&M and EW, guiding them through our system and processes and defining strategies to enhance the business.
- Support the Dealer’s network to improve their sales performances and how to interact with salesmen and internal colleagues to maximize the final customer’s satisfaction.
- Be the main interface with the Dealer Network and customers and your focus will be to support and improve the after-sales business.
Job requirements and Qualifications
- Preferential Economic/Engineer Degree with specialization in Marketing or Digital services
- Advanced skills in Data Analyst/reporting
- Eligibility to work in the UK
- Full clean Driving Licence
- Good knowledge of Microsoft Office with specific focus on Excel
It is a condition of employment that employees may be required to undertake such other duties as may reasonably be required of them. Furthermore, it may be necessary to change the roles and responsibilities from time to time. Management reserves the right to implement such changes.
This will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.
At Iveco Group, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered. Guided by our core value of “We Contribute Diverse Strengths,” we welcome talent from all backgrounds and experiences. We believe in learning through collaboration, acting with integrity, and driving innovation together. If you’re passionate, curious, and ready to grow in a supportive team environment, we encourage you to apply.
Locations
Service Solutions Intern in Basildon, Essex employer: Iveco Group
Iveco Group is an exceptional employer that offers a dynamic internship experience in the automotive sector, specifically within the Truck industry at our Basildon location. Our commitment to employee growth is evident through our structured training programmes, which provide interns with hands-on experience and the opportunity to work alongside seasoned professionals. With a hybrid work model, a focus on collaboration, and a diverse and inclusive culture, we empower our interns to thrive while contributing to meaningful projects that enhance customer satisfaction and drive innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Solutions Intern in Basildon, Essex
✨Tip Number 1
Network like a pro! Reach out to current or former interns at Iveco Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the internship. A personal connection can make all the difference!
✨Tip Number 2
Prepare for the interview by researching the company and its aftersales services. Understand the key concepts of R&M and digital services, and think about how your skills can contribute to improving customer satisfaction. Show us you’re keen!
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on articulating your passion for the automotive industry and how your background aligns with the role. Confidence is key, so let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team. Good luck, and we can’t wait to see your application!
We think you need these skills to ace Service Solutions Intern in Basildon, Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Solutions Intern role. Highlight relevant skills and experiences that align with the job description, especially in data analysis and customer service.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're excited about this internship. Share your passion for the automotive industry and how your background makes you a great fit for our team.
Showcase Your Skills:Don’t forget to mention your advanced skills in Microsoft Excel and any experience with data analysis. We want to see how you can contribute to our after-sales strategies!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Iveco Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of after-sales service and connectivity in the truck industry. Brush up on key concepts related to R&M and digital services, as well as any recent trends in the automotive sector. This will show your genuine interest and help you engage in meaningful conversations.
✨Show Off Your Data Skills
Since the role involves data analysis, be prepared to discuss your experience with data reporting and analysis tools, especially Excel. Think of specific examples where you've used data to drive decisions or improve processes. This will demonstrate your analytical mindset and how you can contribute to the team.
✨Ask Smart Questions
During the interview, don’t hesitate to ask questions about the company’s after-sales strategies or how they measure customer satisfaction. This not only shows your curiosity but also your eagerness to learn and contribute. Remember, it’s a two-way street, and you want to ensure it’s the right fit for you too!
✨Be Ready to Collaborate
The internship is all about teamwork, so be prepared to discuss how you’ve worked effectively in teams before. Share examples of how you’ve contributed to group projects or solved problems collaboratively. This will highlight your ability to thrive in a fast-paced, team-oriented environment, which is crucial for this role.
