At a Glance
- Tasks: Transform pet care with Zendesk by configuring workflows and developing custom solutions.
- Company: Join a passionate team at IVC Evidensia, leading the way in pet healthcare technology.
- Benefits: Enjoy flexible remote work, competitive pay, and a range of health and wellness benefits.
- Other info: Embrace a collaborative culture focused on innovation and continuous improvement.
- Why this job: Make a real impact on pet owners' experiences while growing your tech skills.
- Qualifications: Strong JavaScript skills and experience with Zendesk or similar tools required.
The predicted salary is between 40000 - 50000 £ per year.
Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world‑class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern pet owners have come to expect.
You’ll be joining a small, fast‑moving team of passionate engineers dedicated to transforming how pet owners access and experience care. Our team embraces curiosity, technical excellence, and a desire to rethink how our industry works, building the next generation of products that support employees and clients across the IVC Evidensia business. As part of this group, you’ll play a key role in evolving and expanding our Zendesk platform and related ITSM tools—configuring workflows, shaping customised user experiences through HTML, CSS and JavaScript, and developing integrations that extend the platform’s capabilities. The team works collaboratively on everything from optimising the Admin Center to crafting custom scripts with Zendesk APIs, all while maintaining system performance and ensuring a seamless support experience.
We look for engineers with strong web development foundations, a solid grasp of best‑practice coding principles, and the ability to tailor third‑party applications to deliver meaningful improvements that drive business value.
Responsibilities- Deliver solutions to business problems using deep Zendesk expertise—configuring workflows, administering settings, customising features, and developing frontend solutions (HTML, CSS, JavaScript) alongside custom applications and integrations.
- Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems.
- Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented.
- Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates.
- Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out‑of‑hours release work may be required.
- Strong technical skills across JavaScript & APIs.
- Technical experience in React, JSON, HTML, CSS, Webhooks and GitHub.
- Proven ability to configure and customise Zendesk, Jira or other ticketing tools.
- Experienced in complex, evolving environments.
At IVC Evidensia, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
- A role with real business impact supporting teams across the organisation.
- Clear career pathways with progression opportunities within Central Functions and beyond.
- Ongoing learning and development supported by tailored programmes and resources.
- A collaborative, values‑led culture focused on care, innovation, and continuous improvement.
- Flexible working with a remote‑first working policy.
- Healthcare Cash Plan
- Cycle to Work scheme
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you.
- Discounted staff pet care.
- Access to discounts/cashback with hundreds of participating retailers.
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Zendesk Engineer (UK Remote) employer: Ivc
IVC Evidensia is an exceptional employer that prioritises the development and wellbeing of its employees, offering a role as a Zendesk Engineer that has a tangible impact on the organisation. With a collaborative and values-led culture, clear career pathways, and flexible remote working options, you will thrive in an environment that encourages innovation and continuous improvement. Additionally, the company provides a comprehensive benefits package, including a healthcare cash plan and discounts on pet care, making it a rewarding place to work for those passionate about transforming the pet care industry.
StudySmarter Expert Advice🤫
We think this is how you could land Zendesk Engineer (UK Remote)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ivc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ivc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ivc!
✨Direct Apply to Ivc
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We think you need these skills to ace Zendesk Engineer (UK Remote)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ivc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ivc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ivc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
