At a Glance
- Tasks: Shape client experiences with empathy and clear communication in a busy vet practice.
- Company: Join the UK's number one vet care provider, dedicated to animal health and happiness.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and career development opportunities.
- Other info: Dynamic work environment with a focus on wellbeing and continuous improvement.
- Why this job: Make a real difference in pet owners' lives while working in a supportive team.
- Qualifications: Excellent communication skills and experience in customer service are essential.
The predicted salary is between 26520 - 26520 £ per year.
Location: Rhyd Broughton Vets, Wrexham
Contract: Full-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We’re a busy, friendly first‑opinion small animal practice supporting the Wrexham and Chester community. Our team includes 13 vets, a 15‑strong nursing team (RVNs, SVNs and ACAs), and 15 dedicated support colleagues. We work across a range of shift patterns designed to protect work–life balance. Our location offers the best of both worlds — Snowdonia National Park for outdoor adventure, and easy access to Manchester and Liverpool for city life. And of course, Wrexham brings its own energy, pride, and football culture.
As part of inspiring vet care, the UK and Europe’s largest veterinary group, we’re united by a shared purpose: happier animals, happier owners. We invest in people, learning, wellbeing, and innovation so that every team member can grow with confidence and fulfilment.
How You’ll Make a Difference
As a Client Care team member you’ll play a key role in shaping each client’s experience with us. You’ll combine excellent client care standards with clear communication, empathy, and reassurance — ensuring owners feel informed, supported, and confident in the care their pets receive. You’ll work closely with our wider team, and help us continually improve the client journey. This is a full‑time role at 40 hours per week, with weekend work on a rota with other team members.
You Might Be a Great Fit If…
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Client Care Advisor in Wrexham employer: Ivc
At inspiring vet care, we pride ourselves on being a leading employer in the veterinary field, offering a supportive and collaborative work environment in the heart of Wrexham. Our commitment to employee growth is evident through clear career pathways, ongoing learning opportunities, and a values-led culture that prioritises wellbeing and community. With generous benefits including 6.6 weeks' annual leave, enhanced family-friendly policies, and a focus on work-life balance, we ensure our team members thrive both personally and professionally while enjoying the beautiful surroundings of Snowdonia National Park and vibrant local culture.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor in Wrexham
✨Tip Number 1
Get to know the company! Research Rhyd Broughton Vets and their values. When you understand what makes them tick, you can tailor your approach and show how you fit right in with their mission of happier animals and owners.
✨Tip Number 2
Practice your communication skills! As a Client Care Advisor, you'll need to be a pro at clear and empathetic communication. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for clients. This will help you demonstrate your attention to detail and proactive attitude during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our inspiring vet care community. Don’t miss out on this opportunity!
We think you need these skills to ace Client Care Advisor in Wrexham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of humour can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Client Care Advisor role. Highlight your customer service experience and how it aligns with our values at inspiring vet care. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements or skills, and avoid jargon. We appreciate straightforward communication, just like we aim to provide to our clients!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Ivc
✨Know the Company Inside Out
Before your interview, take some time to research Rhyd Broughton Vets and their mission. Understand their values around client care and animal welfare. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Client Care Advisor, excellent communication is key. Prepare examples from your past experiences where you’ve successfully communicated with clients or handled difficult situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Empathy and Reassurance
In this role, you'll need to reassure pet owners about their animals' care. Think of times when you've shown empathy in customer service roles. Be ready to discuss how you would handle anxious clients and ensure they feel supported and informed.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they support staff wellbeing. This shows that you’re not just interested in the job, but also in how you can grow within the company.
