At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Great career progression opportunities and a positive working environment await you.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are a long-established Small Animal Veterinary Group with three practices, including our recently opened purpose-built site in Woking. We continue to invest in our practices and equipment to ensure we provide a high standard of care for our patients and clients. Our practices are well equipped, and we are proud to have a loyal client base and a strong reputation within the local community. We also benefit from great transport links to London and the beautiful Surrey countryside nearby. Our friendly team includes 6 Veterinary Surgeons, 8 Registered Veterinary Nurses, 4 Student Veterinary Nurses, 4 ANAs, and experienced Receptionists across the group. We have a supportive, family feel within the team and enjoy creating a positive working environment.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. This is a part time role working 32 hours per week as well as participating in a Saturday rota.
Key responsibilities
- Managing appointment bookings and diary coordination
- Take payments and process transactions
- Dispense medication as required
- Support with general administrative duties
- Manage account queries and chase outstanding payments
- Complete end-of-day banking procedures
- Monitor and maintain petty cash records
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Previous experience working in a Veterinary Receptionist role
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
Veterinary Receptionist in Woking employer: Ivc
At Inspiring Vet Care, we pride ourselves on being a supportive and family-oriented employer, dedicated to the wellbeing and development of our team. With a strong focus on career progression, ongoing training, and a values-led culture, we create an environment where our employees can thrive while making a meaningful impact in the lives of animals and their owners. Located in Woking, with excellent transport links to London and the stunning Surrey countryside, our practice offers a unique blend of professional growth and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Woking
✨Tip Number 1
Get to know the company! Research inspiring vet care and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about your past experiences and how they align with the role of a Veterinary Receptionist, so you can share relevant examples.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the work culture at inspiring vet care. They might even give you tips on what the interviewers are looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the inspiring vet care family.
We think you need these skills to ace Veterinary Receptionist in Woking
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional personality shine through. We want to see how you connect with clients and your passion for animal care, so don’t be afraid to share a bit about yourself!
Tailor Your Experience:Make sure to highlight any previous experience in customer-facing roles or as a Veterinary Receptionist. We love seeing how your skills align with our values of care and community, so be specific about what you’ve done and how it relates to the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so use bullet points if necessary and avoid long-winded sentences. Remember, we’re looking for someone who can manage multiple tasks effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our inspiring vet care family!
How to prepare for a job interview at Ivc
✨Know the Company Inside Out
Before your interview, take some time to research inspiring vet care. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Prepare examples from your previous roles where you demonstrated excellent customer service, especially in challenging situations. Highlight your ability to remain calm and professional while managing multiple tasks.
✨Practice Common Interview Questions
Anticipate questions related to your experience in a veterinary or customer-facing role. Be ready to discuss how you handle appointment bookings, manage client communications, and support your colleagues. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional development, or how they support their staff's wellbeing. This shows that you're not just interested in the job, but also in being a part of their community.
