Practice Manager - Rowe Veterinary Group in West Bromwich

As part of a larger veterinary group, Rowe Veterinary Group is seeking a Branch Manager on a 12-month FTC to lead the operational and administrative functions of our busy veterinary practice in Yate & small Cat Clinic, just outside Bristol. This is an excellent opportunity for a proactive manager who enjoys working within a large clinical team and supporting both people and processes to deliver outstanding patient and client care.

Working closely with the Clinical Lead and Head Nurse, you will play a key role in ensuring the smooth day-to-day running of the practice, leading the non-clinical team and helping to create a positive and efficient workplace for colleagues and clients alike.

As Practice Manager, you will lead the non‐clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience. You'll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.

• Oversee the day-to-day administration and operational management of the practice
• Lead and support the reception and administrative teams
• Manage staff rotas, annual leave planning and workforce scheduling to ensure appropriate practice coverage
• Coordinate recruitment activities, including advertising vacancies, arranging interviews, onboarding and induction of new team members
• Support employee engagement, performance management and staff development initiatives
• Work collaboratively with the Clinical Lead and Head Nurse to deliver practice objectives and maintain high standards of service
• Monitor key performance indicators and support the achievement of business goals
• Ensure compliance with company policies, procedures and relevant regulatory requirements
• Handle client feedback and support with complaints

Working 40hrs a week over 4 or 5 days, will also consider part time.

We are looking for an organised and confident manager who can balance operational priorities while building strong relationships with colleagues across the practice. You'll bring:

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
• Strong people management skills, including performance management and team development
• Good operational and organisational capability, with the ability to manage competing priorities
• Experience handling complaints, change, and complex situations with confidence
• Strong communication and stakeholder management skills

At inspiring vet care, we're committed to supporting you in a senior operational leadership role. When you join us, you'll benefit from:

• A key leadership role with responsibility for operational performance and team culture
• Clear career pathways with progression opportunities into senior practice or regional leadership roles
• Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth
• A collaborative, values-led culture focused on care, community, and continuous improvement

• 6.6 weeks' holiday including bank holidays
• Private medical insurance
• Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• Pension scheme
• Cycle to Work and Green Car schemes (eligibility applies)
• Retail discounts and cashback offers
• Reduced-cost veterinary care for your own pets

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‐class learning resources. Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.