At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider in a supportive team environment.
- Benefits: Enjoy 6.6 weeks annual leave, career progression, and employee wellbeing initiatives.
- Other info: Flexible part-time hours with opportunities for learning and growth.
- Why this job: Make a real difference in animal care while developing your skills in a vibrant community.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 10574 - 10574 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist to join our team at Stocks Vet Centre on a part-time, fixed term basis. We have a close-knit team of 25 staff, including 5.4 FTE highly experienced vets, 7 nurses, and 7 support staff. We are a well-established, two-site first-opinion practice nestled in the stunning Worcestershire countryside, perfectly positioned between the Malvern Hills and the Cotswolds. Both locations offer ample parking and convenient access to the M5, with excellent links to Worcester, Birmingham, and Bristol. Our practice prides itself on a strong sense of community, bonded clients, and a commitment to outstanding client care and animal welfare.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
We are looking for a receptionist to work a 16-hour position covering both the Upton and Lower Wick locations. The shift times are usually 7:50am-4:50pm or 10:00am-7:00pm. There will be Saturdays involved on a rota basis 1:7 with toil in the week.
Key Responsibilities
- Answering the telephone and dealing with emails
- Processing medication and food orders
- Booking appointments and diary management
- Dispensing prescribed medication
- Taking payments and dealing with account enquiries
- Placing stock orders and assisting with dispensary organisation and management
- General administrative work including accurate record keeping and filing
- Cleaning duties to maintain a tidy reception, waiting area, dispensary and staff areas
- Giving pet care advice within the remit of the receptionist role and referring queries to nurses and vets when necessary
- Liaising with the vets, nursing team, other receptionists and wider admin team
- Dealing with upset clients in difficult circumstances
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave FTE
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist (FTC) employer: Ivc
At Inspiring Vet Care, we prioritise our people and their development, making us an exceptional employer in the veterinary field. Located in the picturesque Worcestershire countryside, our close-knit team fosters a supportive work culture that values community and outstanding client care. With clear career pathways, generous benefits including 6.6 weeks' annual leave, and a commitment to employee wellbeing, we provide a rewarding environment for those looking to make a meaningful impact in animal care.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist (FTC)
✨Get Involved in Local HR Events
Check out local HR networking events or workshops in your area. These are great opportunities to meet industry professionals, learn about the latest trends in human resources, and potentially get leads on part-time roles like the one at Ivc.
✨Join HR Communities Online
Platforms like SHRM Connect or HR-specific LinkedIn groups are gold mines for job leads and industry discussions. Engaging in conversations can put your name out there and might just catch the eye of someone from Ivc looking for a part-time star!
✨Utilise University Career Services
If you're studying or have recently graduated, don’t forget about your university's career services. They often have contacts in the HR world that can help you score a part-time gig, plus you can access exclusive job boards!
✨Direct Applications Through Our Website
When you find the part-time role you're excited about, apply directly through our website. This not only shows your enthusiasm but also helps us streamline the hiring process. Make your application stand out with a tailored approach!
We think you need these skills to ace Veterinary Receptionist (FTC)
Some tips for your application 🫡
Showcase Your People Skills:In human resources, it’s all about connecting with people. Make sure your CV highlights any relevant experience in recruitment, employee relations, or conflict resolution. If you’ve got any certifications in HR or related fields, don’t forget to flaunt them!
Tailor Your Cover Letter to Shine Bright:When applying for a part-time HR role at Ivc, your cover letter should reflect your motivation and enthusiasm for the position. Discuss your passion for people management and how you can contribute to their team, even on a part-time basis.
Demonstrate Flexibility and Availability:Since it's a part-time role, be clear in your application about your availability. HR often requires a balance of flexibility and commitment, so outline any existing commitments and how you plan to manage your time effectively.
Include Real-Life Examples:When describing your experience, use specific examples that illustrate your competency in HR tasks. Whether it’s handling employee onboarding or managing records, these anecdotes can make your application stand out to Ivc.
How to prepare for a job interview at Ivc
✨Know Your HR Basics Inside Out
As we're diving into a part-time HR role, let’s brush up on key HR concepts like recruitment processes, employment law, and employee engagement strategies. Prepare to explain how you've handled various HR scenarios in the past or how you'd approach them in the future – this shows you can hit the ground running!
✨Get Creative with Your HR Portfolio
Bring along a portfolio showcasing your HR projects, like recruitment plans or engagement activities you've designed. This isn't just for show; it helps us illustrate our hands-on experience and creativity, making us stand out to Ivc. Plus, it’s a tangible way to discuss our achievements!
✨Brush Up on Behavioural Interview Techniques
Expect a mix of traditional and behavioural interview questions. Prepare STAR answers (Situation, Task, Action, Result) on how you've resolved conflicts or improved team dynamics. Since HR is all about people, our ability to communicate effectively will be under the spotlight.
✨Show Flexibility and Enthusiasm
In a part-time HR role, demonstrating a flexible approach to working hours and responsibilities can make us more appealing to Ivc. Expressing our eagerness to learn and contribute to the team will demonstrate that we're not just filling a position, but genuinely excited to be part of their journey!
