Client Care Assistant in Stoke-on-Trent

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are looking for a new Client Care Advisor to join our Lime Trees team, working at both of our practices: our purpose‐built Small Animal Hospital in Meir Park, and our dedicated Cat Only Clinic in Cheadle.

How You'll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You would be working alongside a friendly team who are passionate about making a difference to the health and wellbeing of all pets.

General responsibilities include:

• Greeting all clients in a friendly and professional way.
• Organisation of the clinical diary for routine, surgical and emergency appointments.
• Answering telephone inquiries from clients in a welcoming and calm manner.
• Provide excellent customer service, informing and educating clients sympathetically.
• Convert inquiries into appointments to maintain pet healthcare.
• Handle and update client data and records.
• Assist clients in handing pet insurance claims.
• Record relevant information in the practice system to support the clinical team.
• Ensure accuracy of invoices and collect payments on the day of treatment.
• Provide education to clients on basic animal care.

The role is full time (40 hours per week) with a flexible working pattern covering our business hours of 8am – 7pm Monday to Friday, plus 1 in 4 Saturday shifts between the hours of 7:45am – 1:30pm. The contract is for 12‐month as maternity cover. There is a requirement for the team to be flexible in their working hours as we all work together to ensure the core business hours are always covered, allowing for sickness and holidays.

You Might Be a Great Fit If...

You are a friendly, organised, and customer‐focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer‐facing role, with a strong focus on service and attention to detail.
• The ability to manage multiple tasks effectively in a busy environment.
• A collaborative approach and willingness to support colleagues.
• A proactive attitude, with openness to feedback and learning.

How We'll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. You'll benefit from:

• A key client‐facing role within a supportive and collaborative practice team.
• Clear career pathways with progression opportunities within client care and practice leadership roles.
• Ongoing learning and development supported by experienced colleagues and practice teams.
• A values‐led culture focused on care, community, and continuous improvement.

What We Offer Our Team

• 6.6 weeks' annual leave.
• Additional annual leave for your birthday, which will be added to your holiday allowance.
• Increasing annual leave accrued through length of service.
• Enhanced family‐friendly policies, including maternity / paternity / adoption / shared parental and surrogacy pay.
• Healthcare Cash Plan.
• Cycle to Work scheme.
• Learning and development opportunities via the inspiring vet care Academy.
• Pension scheme.
• Discounted staff pet care.
• Voluntary benefits: choose from a range of benefits to suit you.
• Access to discounts/cashback with hundreds of participating retailers.

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‐class learning resources. Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.