At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.6 weeks annual leave, career development, and employee wellbeing initiatives.
- Other info: Flexible Saturday shifts with opportunities for growth in your career.
- Why this job: Make a real difference in animal care while working in a fun, collaborative environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Hunt's Vets on a part-time permanent basis. Hunt’s Veterinary Clinics first opened its doors in 1966 and although we were originally mixed practice we converted our clinics to cover small animal only in November 1997 and we’ve been caring for small animals ever since! We are an RCVS accredited small animal practice with three branches: Poynton (main branch), Woodley and Cheadle Hulme. Each site is furnished to a high specification so that our high standards of care are uniform across all three sites. Here at Hunt’s Vets we have a fantastic working environment which is credit to our wonderful, friendly team. We all really enjoy our working days together and we are never short of laughs. We have an experienced team which means we can offer some fantastic support!
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
- Alternate Saturday shifts 8am-12pm (4 hours)
Key Responsibilities
The individual will need to maintain the day-to-day smooth operating of reception processes, associated administrative processes and telephone systems. You will provide first line contact with clients in person and via telecoms and IT so full computer literacy is a must!
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off FTE
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Client Care Advisor (Saturdays) in Stockport employer: Ivc
IVC Evidensia is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture that values diversity and inclusion. With a commitment to work-life balance, generous annual leave, and unique benefits like a dog-friendly office and discounted pet care, employees can thrive in a fulfilling environment while making a meaningful impact on animal welfare across Europe and North America.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor (Saturdays) in Stockport
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Ivc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Ivc and let us see your personality shine through!
We think you need these skills to ace Client Care Advisor (Saturdays) in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Ivc.
Get Familiar with Our Brand:Before applying, take some time to learn about Ivc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Ivc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Ivc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Ivc will surely appreciate.
