At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider in a supportive team environment.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Part-time role with clear career progression and ongoing learning opportunities.
- Why this job: Make a real difference in pet health while developing your career in a fun atmosphere.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Location: Deepdale Veterinary & Aquatic Centre, Stevenage
Contract: Part-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Deepdale Vet Centre is a forward thinking, purpose built veterinary surgery set in rural Bedfordshire. We are a busy practice, with a very loyal client base. Pet health plans very much encouraged. We have a wide range of equipment, including in‑house lab, digital x‑ray, new ultrasound machine, two theatres. We are a friendly and experienced clinical team with a great sense of humour.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
Your duties/responsibilities will include:
- Greet customers professionally and handle telephone inquiries promptly.
- Manage appointment scheduling, including booking, cancelling, and rearranging.
- Record, pass on, and follow up on enquiries.
- Process payments, including PDQ machine usage, and allocate on the system.
- Promote services, manage debt control, and cash up daily.
- Process Insurance claims.
- Maintain a clean reception area and process clinic emails.
- To be trained as a Fire Marshall and First Aider and assist with H&S audits.
This is a part‑time permanent role working 31.25 hours per week between 8:00 am and 7:00 pm. You will also be working 1:4 Saturdays from 8:00 am to 1:00 pm.
You Might Be a Great Fit If…
You are a friendly, organised, and customer‑focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer‑facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks’ annual leave FTE.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family‑friendly policies, including maternity / paternity / adoption / shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts / cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Stevenage employer: Ivc
At Deepdale Veterinary & Aquatic Centre, we pride ourselves on being a supportive and friendly workplace where our team is at the heart of everything we do. As a part-time Veterinary Receptionist, you will enjoy a collaborative work culture, clear career progression opportunities, and a range of benefits including generous annual leave, enhanced family-friendly policies, and ongoing learning support. Join us in delivering exceptional care to our loyal clients and their beloved pets in a purpose-built facility that fosters both professional growth and a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Stevenage
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Deepdale Veterinary & Aquatic Centre. Familiarise yourself with their services and values. This will help you show genuine interest and make a great first impression.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the face of the practice. Role-play common scenarios with a friend or family member to boost your confidence in handling enquiries and managing appointments.
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your past roles where you went above and beyond for a customer. This will demonstrate your proactive attitude and ability to manage multiple tasks effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your application. Plus, you’ll get to explore more about what we offer!
We think you need these skills to ace Veterinary Receptionist in Stevenage
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see your unique personality because being a Veterinary Receptionist is all about connecting with clients and their pets!
Tailor Your Experience:Make sure to highlight any customer-facing roles you've had in the past. We love seeing how your experience aligns with our values of service and attention to detail, so don’t hold back on those relevant skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially since you'll be managing multiple tasks in a busy environment. A well-structured application will make a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Deepdale Vet Centre!
How to prepare for a job interview at Ivc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with appointment scheduling, handling enquiries, and processing payments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your ability to create a welcoming and professional atmosphere.
✨Prepare for Common Interview Questions
Anticipate questions like 'How do you handle difficult clients?' or 'Can you describe a time when you managed multiple tasks effectively?' Practising your responses will help you articulate your thoughts clearly and show that you can thrive in a busy environment.
✨Bring Your Personality to the Table
The team at Deepdale Veterinary & Aquatic Centre values a friendly and humorous approach. Don’t be afraid to let your personality shine through during the interview. A warm smile and a positive attitude can go a long way in making a great first impression!
