At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider in a supportive team environment.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and career development opportunities.
- Other info: Work in a dynamic setting with a focus on community and continuous improvement.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 26758 - 26758 £ per year.
Location: Heathside Vets, Southampton
Contract: Full-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are a small but busy practice located on the beautiful Hampshire Coast Line, enjoying the tranquillity of small-town life whilst being located between two major cities, Southampton, and Portsmouth. We pride ourselves on our preventative medicine and aim to provide gold standard care, being able to offer many in-house procedures that would normally require costly referral. We have a friendly, compassionate, supportive team of vets and nurses, who regularly enjoy social events together outside of work.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Key responsibilities will include:
- Welcoming clients and their pets with warmth, care and professionalism
- Managing face-to-face, telephone and email enquiries efficiently
- Booking and coordinating appointments across the clinical team
- Handling payments, insurance claims and client records accurately
- Supporting clients during sensitive or emotional situations with compassion
- Working closely with vets and nurses to ensure smooth daily operations
- Managing multiple tasks in a fast-paced environment while maintaining attention to detail
This is a full-time role working a variety of shifts including:
- 8:30-5:50
- 9:00-6:00
- 10:00-7:00
- 1 in 4 Saturdays from 8:30-4:00
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Southampton employer: Ivc
At Heathside Vets, we pride ourselves on being a supportive and compassionate workplace where our team is at the heart of everything we do. Located on the picturesque Hampshire Coast Line, we offer a friendly work environment with clear career progression opportunities, ongoing training, and a strong focus on employee wellbeing. With generous benefits including enhanced annual leave, a healthcare cash plan, and a collaborative culture, we are dedicated to fostering a rewarding career for our Veterinary Receptionists.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Southampton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Heathside Vets. Familiarise yourself with their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a Veterinary Receptionist, like handling client enquiries or managing appointments. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience in customer service and how you've handled challenging situations with compassion. Remember, they want someone who can create a welcoming atmosphere for clients and their pets.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining our team at inspiring vet care. Don't miss out on this opportunity!
We think you need these skills to ace Veterinary Receptionist in Southampton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for animal care and customer service. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the Veterinary Receptionist role. Highlight your relevant experience in customer-facing roles and how it aligns with our values of compassion and professionalism. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for attention to detail, so make sure there are no typos or errors!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at Ivc
✨Know the Practice Inside Out
Before your interview, take some time to research Heathside Vets. Familiarise yourself with their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing gold standard care.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've demonstrated excellent customer service, especially in challenging situations. Highlight your ability to remain calm and compassionate, as this is crucial in a veterinary setting.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment, think of ways to demonstrate your ability to manage multiple tasks effectively. You could role-play common scenarios, like handling phone calls while booking appointments. This will help you articulate your thought process during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they handle emotional situations with clients. This shows your enthusiasm for the role and your commitment to being part of a supportive team.
