At a Glance
- Tasks: Support our equine hospital by managing invoices and providing exceptional customer service.
- Company: Join the UK's number one vet care provider, dedicated to animal health and happiness.
- Benefits: Enjoy 6.6 weeks' annual leave, career development, and employee wellbeing initiatives.
- Other info: Dynamic environment with clear career pathways and ongoing learning opportunities.
- Why this job: Be part of a passionate team making a real difference in animal care.
- Qualifications: Friendly, organised, with excellent communication skills and customer service experience.
The predicted salary is between 26436 - 26436 £ per year.
At inspiring vet care, our people are at the heart of everything we do.
As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Equine Administrator to join our team at Fyrnwy Equine Hospital on a full-time basis.
At Fyrnwy Equine Hospital you'll become part of a passionate team committed to providing exceptional care for our patients and clients.
We pride ourselves on creating a supportive working environment where every member of the team plays an important role in the success of the practice.
How You’ll Make a Difference
Fyrnwy Equine Hospital is seeking an Administration Assistant to join our friendly and supportive team.
This is a varied role that plays a vital part in the day-to-day running of our busy equine hospital and ambulatory practice.
Working closely with our veterinary and nursing teams, you will help ensure that all clinical work is accurately invoiced, client enquiries are managed efficiently and the administrative function of the practice runs smoothly.
Key Responsibilities
- Reviewing veterinary charge sheets to ensure all work has been accurately recorded and billed.
- Identifying any missing or undercharged items prior to invoicing.
- Processing invoices accurately and efficiently.
- Supporting the billing process to ensure timely invoicing and excellent cash flow.
- Answering overflow telephone calls and providing exceptional customer service to clients.
- Assisting with a range of general administrative duties to support the wider practice team.
- Liaising with clinical staff to resolve billing queries and maintain accurate records.
- Working Pattern
- 40 HPW between 8am and 5pm Mon to Fri
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
- How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £26,436 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
Equine Administrator in Shrewsbury employer: Ivc
Ivc is an exceptional employer, offering a supportive and forward-thinking work culture at the Abbey Vet Clinic in Montrose. With flexible hours and a commitment to career growth, employees can enjoy clinical freedom while managing a varied caseload in a well-equipped practice near the stunning Angus coastline. We prioritise individual development and invest in our team's future, making it a rewarding place to build a meaningful career.
