At a Glance
- Tasks: Welcome pets and their owners, providing excellent customer service and support.
- Company: Join the UK's number one vet care provider in a friendly team.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and career development opportunities.
- Other info: Part-time role with clear career pathways and a supportive work environment.
- Why this job: Make a real difference in the lives of pets and their humans every day.
- Qualifications: Friendly, organised, with excellent communication skills and customer service experience.
The predicted salary is between 20000 - 25000 £ per year.
Location: Lakeview Vets, Rushden
Contract: Part-time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Rushden Vets are a supportive and friendly team that really enjoy working together. We all support each other and aspire to provide the highest standards in client and patient care.
The practice has all the equipment you will need when you come to work in a quality practice; ultrasound with colour, digital x-ray, full in‑house Idexxlaboratory, gold standard anaesthesia using Humphrey ADE circuits, multiparameter monitors, patient warming, oxygen generators and more. Our practice is well positioned in Northamptonshire, a lovely rural county. Cambridge and Milton Keynes are an easy drive and London a short train journey.
How You’ll Make a Difference
This role is for you if you enjoy going above and beyond to welcome pets and their human guardians to the practice, understanding their individual needs, sharing in their joys and sorrows, and creating lasting relationships. No two days will be the same and you will be supported by an experienced and caring team of Vets and Vet Nurses within the Lake View Group. Often the first port of call, you will guide our clients through every situation with excellent customer service, an empathetic approach and professionalism to ensure their needs are met. The role is not always a glamorous one, but an exceptional candidate will feel at home whether cleaning kennels, discussing the merits of our Pet Health Club, or responding to client concerns. You will be competent at using client management software, well able to prioritise your workload, and confident in providing feedback / seeking clarification where required. This role is certainly not one where you will remain behind the desk; you will be proactively seeking ways in which you can make a positive difference for pets and their humans every single day.
The position offered is for a part‑time Veterinary Receptionist role working Monday to Thursday from 2 pm until 7 pm at our Rushden practice; Friday 2 pm until 7 pm at either Thrapston or Rushden; plus 1 in 3 Saturday mornings at our Thrapston practice. We are a 100% small animal practice requiring no on call or out of hours shifts.
You Might Be a Great Fit If…
- You are a friendly, organised, and customer‑focused individual who enjoys working as part of a team.
- You’ll bring excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave FTE.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Rushden employer: Ivc
At Lakeview Vets in Rushden, we pride ourselves on being a supportive and friendly team dedicated to providing exceptional care for pets and their owners. Our commitment to employee growth is evident through clear career pathways, ongoing learning opportunities, and a values-led culture that prioritises community and continuous improvement. With generous benefits including 6.6 weeks of annual leave, enhanced family-friendly policies, and a focus on wellbeing, we offer a fulfilling work environment where you can truly make a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Rushden
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Lakeview Vets. Familiarise yourself with their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their supportive environment.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Think about how you can demonstrate your excellent communication skills during the interview. Maybe even role-play some scenarios with a friend to get comfortable!
✨Tip Number 3
Show your passion for animal care! Share any relevant experiences you have with pets or in customer service. Whether it’s volunteering at an animal shelter or working in retail, let them know how these experiences have shaped your desire to provide top-notch care for both pets and their owners.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Receptionist in Rushden
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for animals and customer service. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the Veterinary Receptionist role. Highlight your relevant experience in customer-facing roles and how it aligns with our values at Lakeview Vets. Specific examples can really help us see why you’d be a great fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed to highlight your skills and experiences, making it easier for us to see what you bring to the table.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Ivc
✨Know the Practice Inside Out
Before your interview, take some time to research Lakeview Vets. Familiarise yourself with their services, values, and the equipment they use. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to empathise with clients and handle difficult situations with grace.
✨Demonstrate Team Spirit
This role requires a collaborative approach, so be ready to discuss how you work well in a team. Share instances where you supported colleagues or contributed to a positive team environment, as this aligns with the practice's values.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role. You might ask about the training opportunities available or how the team supports each other in providing high-quality care. This shows you're proactive and genuinely interested in being part of their community.
