At a Glance
- Tasks: Be the friendly face for clients and their pets, managing appointments and providing support.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, enhanced family policies, and a supportive work environment.
- Other info: Opportunities for growth and learning in a values-led culture focused on community.
- Why this job: Make a real difference in animal care while developing your career in a collaborative team.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 26436 - 26436 £ per year.
Location: New Priory Vets, Peacehaven
Contract: Full-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Our beautiful Peacehaven Clinic delivers advanced general practice services to clients on the coast but clients also benefit from the skill sets and facilities available at the Brighton hospital if required.
How You’ll Make a Difference
- To be the first line contact for clients and their pets within our practices and via telephone
- Triage emergencies & provide advice
- Relay all messages taken accurately & act in a timely manner
- Act in a courteous and professional manner at all times
- Welcome and register clients on arrival, make appointments
- Dispense medicines as directed by our Vets
- Take payments and cash up
- Social Media content management
- Complete referrals and other administration tasks
Working Pattern
This is a full-time role working 40 hours per week with weekend & bank holiday work on rotation in Brighton. The main place of work will be New Priory Peacehaven, with weekend and holiday cover at Brighton and potential cover at Beech House for annual leave and sickness.
You Might Be a Great Fit If...
- You are a friendly, organised and customer-focused individual who enjoys working as part of a team.
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Peacehaven employer: Ivc
At New Priory Vets in Peacehaven, we pride ourselves on being a leading employer in veterinary care, where our team is central to our mission of providing exceptional service to over 2 million animals. Our supportive work culture fosters professional growth through clear career pathways and ongoing development opportunities, all while enjoying generous benefits such as 6.6 weeks' annual leave, enhanced family-friendly policies, and a commitment to employee wellbeing. Join us in a vibrant community that values care, collaboration, and continuous improvement, making every day rewarding for both you and the pets we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Peacehaven
✨Tip Number 1
Get to know the company! Research New Priory Vets and their values. When you walk in for your interview, show them you understand their mission of healthier animals and happier owners. It’ll make you stand out as someone who truly cares.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable with handling inquiries and triaging emergencies. Confidence is key!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in a busy environment before. Whether it’s juggling appointments or handling payments, demonstrating your ability to stay calm under pressure will impress the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Veterinary Receptionist in Peacehaven
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about working with animals and helping clients. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the Veterinary Receptionist role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills – it makes our job easier when reviewing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team there!
How to prepare for a job interview at Ivc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like triaging emergencies, managing appointments, and handling client communications. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about being the first point of contact for clients, be ready to share examples of your previous customer service experiences. Highlight how you've handled difficult situations or provided exceptional service in the past. This will show that you can maintain a professional and welcoming manner.
✨Prepare for Common Interview Questions
Think about questions you might be asked, such as how you would handle an upset client or manage multiple tasks in a busy environment. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for development, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
