At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing appointments and client communications.
- Company: Join a supportive team at Lawrence Vets, dedicated to animal care and client satisfaction.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Great career progression opportunities and ongoing learning in a collaborative environment.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer service experience and a love for animals are essential.
The predicted salary is between 20559 - 20559 € per year.
Location: Lawrence Vets, Nottingham
Contract: Part-time, Permanent
Our practice is a welcoming and supportive environment, dedicated to personal development and the highest level of client and patient care. The team consists of experienced vets, registered veterinary nurses, receptionists, and support staff.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
Responsibilities
- Meeting and greeting clients in person and on the telephone
- Answering and redirecting calls
- Scheduling appointments on the practice computer system
- Processing card and monetary payments
- Liaising with nursing and veterinary staff
- Taking pride and ownership of the reception area by keeping it clean and tidy at all times
Essential Criteria
- Minimum of 1 year receptionist experience
- Excellent customer service skills
- A friendly and approachable manner when talking to clients
- A fondness for animals
- Ability to tackle many tasks at once and perform them to a high standard
- Capable of working under pressure and in emergency situations
- Computing and IT skills
- Experience of working in a veterinary practice desirable, but not essential.
The position is 31 hours per week Monday to Friday on a rota basis covering early and late shifts between 7.45 am and 7.15 pm. There are also Saturdays from 8.30 am – 1.00 pm on a 2 in 9 rota basis.
You might be a great fit if...
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How we’ll support you
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community, and continuous improvement
What we offer our team
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts and cashback with hundreds of participating retailers
Salary: Up to £20,559.44 per annum.
Veterinary Receptionist in Nottingham employer: Ivc
At Lawrence Vets in Nottingham, we pride ourselves on being an excellent employer, offering a supportive and welcoming environment where personal development is prioritised. Our team-oriented culture fosters collaboration and continuous improvement, providing clear career pathways and ongoing learning opportunities for our staff. With generous benefits such as enhanced annual leave, family-friendly policies, and a focus on employee well-being, we ensure that our Veterinary Receptionists can thrive both personally and professionally while making a meaningful impact in the lives of our clients and their pets.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Nottingham
✨Tip Number 1
Make sure to research Lawrence Vets before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in being part of their supportive environment.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable with greeting clients and handling enquiries.
✨Tip Number 3
Show off your multitasking abilities during the interview. Share examples of how you've successfully managed multiple tasks in a busy environment, especially if you have experience in customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen on joining our fantastic team at Lawrence Vets.
We think you need these skills to ace Veterinary Receptionist in Nottingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for customer service and animals!
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer-facing roles. If you've worked in a busy environment before, share specific examples of how you managed multiple tasks while keeping a smile on your face!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Lawrence Vets. Don’t miss out!
How to prepare for a job interview at Ivc
✨Know the Practice Inside Out
Before your interview, take some time to research Lawrence Vets. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing excellent client and patient care.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Prepare examples from your past experience where you've delivered exceptional customer service. Highlight situations where you managed difficult interactions or went above and beyond to assist clients, as this will demonstrate your suitability for the role.
✨Demonstrate Your Multitasking Ability
The job requires juggling multiple tasks in a busy environment. Think of specific instances where you've successfully managed several responsibilities at once. Be ready to discuss how you prioritise tasks and maintain a calm demeanour under pressure, especially in emergency situations.
✨Express Your Passion for Animals
Since this role involves working closely with pets and their owners, it's important to convey your fondness for animals during the interview. Share any relevant experiences you have with pets, whether personal or professional, to illustrate your commitment to animal care and welfare.
