At a Glance
- Tasks: Manage client inquiries, schedule appointments, and handle patient admissions in a busy equine office.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and ongoing learning opportunities.
- Other info: Dynamic role with clear career pathways and a values-led culture focused on community.
- Why this job: Make a real difference in animal care while working in a supportive and collaborative team.
- Qualifications: Confident phone manner, excellent equine knowledge, and Microsoft Office skills required.
The predicted salary is between 26000 - 26000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Donnington Grove Veterinary Group are a busy Equine Hospital based in Newbury Berkshire. Our main Hospital has RCVS Tier 3 hospital status and is based in Newbury, which is a thriving town in West Berkshire, with many restaurants and only a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it also provides beautiful local countryside for long walks with our canine friends.
How You’ll Make a Difference
We are seeking an additional Equine Secretary to join our existing team in our busy Equine Office. Duties include but are not limited to:
- Responding to and managing incoming telephone inquiries
- Scheduling client appointments while overseeing and maintaining the appointment diary
- Processing client payments
- Managing patient admissions and onboarding
- Preparing cost estimates for services
- Handling client correspondence
- Coordinating referrals
This is a 35‑hour week position working a variety of shifts, with inclusion in the Saturday rota on occasion.
You Might Be a Great Fit If…
We require someone who can work well under pressure, is a team player and enjoys working in a fast‑paced environment. You will need a confident and friendly telephone manner as many client interactions are telephone‑based. Excellent equine knowledge is essential as you will be answering emergency phone calls. Full training will be provided for the role; however, you will need to be competent in Microsoft Office and Outlook.
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks’ annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow. Up to £26,000 per annum.
Equine Secretary in Newbury employer: Ivc
Inspiring vet care is an exceptional employer, offering a supportive and collaborative work environment where our team members are valued at every level. Located in the vibrant town of Newbury, with its beautiful countryside and proximity to London, we provide clear career pathways, ongoing learning opportunities, and generous benefits including 6.6 weeks of annual leave and enhanced family-friendly policies. Join us to make a meaningful impact in the lives of animals and their owners while enjoying a fulfilling career in equine care.
StudySmarter Expert Advice🤫
We think this is how you could land Equine Secretary in Newbury
✨Tip Number 1
Get to know the company! Research inspiring vet care and Donnington Grove Veterinary Group. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers related to the Equine Secretary role. This will boost your confidence and help you articulate your equine knowledge and customer service skills effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local veterinary events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the inspiring vet care family. Don’t miss out on this opportunity!
We think you need these skills to ace Equine Secretary in Newbury
Some tips for your application 🫡
Show Your Passion for Animals:When writing your application, let your love for animals shine through! Mention any relevant experience you have with equines or other animals, as this will show us that you're genuinely interested in the role and our mission.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Equine Secretary position. Highlight your skills in managing appointments, handling client inquiries, and any experience with Microsoft Office. We want to see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ivc
✨Know Your Equine Stuff
Brush up on your equine knowledge before the interview. Be prepared to discuss common equine health issues and how you would handle emergency calls. This will show that you’re not just a great secretary, but also someone who understands the needs of the animals and their owners.
✨Practice Your Phone Manner
Since many interactions will be over the phone, practice speaking clearly and confidently. You might even want to role-play with a friend to simulate handling client inquiries. A friendly and professional tone can make all the difference in client satisfaction.
✨Show Off Your Organisational Skills
Be ready to talk about how you manage your time and keep things organised, especially in a busy environment. Share specific examples of how you've successfully handled scheduling or managed multiple tasks at once. This will demonstrate that you can thrive under pressure.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you understand if it’s the right fit for you. Ask about the team dynamics or what a typical day looks like in the Equine Office.
