At a Glance
- Tasks: Manage reception operations and provide excellent customer service to clients and their pets.
- Company: Join the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.6 weeks' annual leave, career development, and employee wellbeing initiatives.
- Other info: Flexible part-time roles available with opportunities for progression.
- Why this job: Make a difference in animal care while growing your skills in a friendly environment.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 15535 - 15536 £ per year.
Location: Forest Lodge Vets, New Milton
Contract: Part-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are an RCVS accredited small animal practice with two branches: New Milton (our main site) and Pennington. Both locations are equipped to a high standard, ensuring high quality care across the practice. At Forest Lodge we pride ourselves on our supportive and welcoming working environment. Our friendly team genuinely enjoys working together, and there is a positive atmosphere. With a highly experienced team we are able to offer excellent support and development opportunities.
How You’ll Make a Difference
You will be responsible for maintaining the smooth day to day operation of reception, including administrative tasks and telephone systems. As a first point of contact, you will interact with the clients both in person and via phone and digital communication, so strong communication skills and full computer literacy are essential.
Working Pattern
We have two part time roles available, working Monday to Friday. Some Saturday cover will also be required to cover sickness and holidays.
You Might Be a Great Fit If...
- You are a friendly, organised and customer-focused individual who enjoys working as part of a team.
- You’ll bring excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave FTE.
- Increasing holiday allowance based on length of service.
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted veterinary care.
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in New Milton employer: Ivc
At Forest Lodge Vets, we pride ourselves on being an inspiring employer that places our people at the heart of everything we do. Our supportive and welcoming work environment fosters collaboration and camaraderie among our dedicated team, while our commitment to employee development ensures clear career pathways and ongoing learning opportunities. With generous benefits such as enhanced family-friendly policies, a comprehensive wellbeing programme, and a values-led culture focused on care and community, we offer a truly rewarding workplace for those passionate about animal care.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in New Milton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Forest Lodge Vets. Familiarise yourself with their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your communication skills and ability to handle multiple tasks. We want to see how you shine in a busy environment!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey your enthusiasm for the role and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Receptionist in New Milton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and organised nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application:Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your customer-facing experience and communication skills, as these are key to making a great first impression with our clients.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and relevant to the role. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our supportive team at Forest Lodge!
How to prepare for a job interview at Ivc
✨Know the Practice Inside Out
Before your interview, take some time to research Forest Lodge Vets. Familiarise yourself with their values, services, and the team structure. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing excellent vet care.
✨Showcase Your Communication Skills
As a Veterinary Receptionist, strong communication is key. Prepare examples from your past experiences where you effectively handled customer queries or resolved issues. Practising clear and friendly responses can help you demonstrate your professional manner during the interview.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks in a busy environment. Think of specific instances where you successfully juggled various responsibilities. Be ready to discuss how you prioritise tasks and maintain organisation, especially in high-pressure situations.
✨Emphasise Your Team Spirit
Forest Lodge prides itself on a collaborative atmosphere. Share examples of how you've worked well in a team, supported colleagues, or contributed to a positive work environment. Highlighting your proactive attitude and willingness to learn will resonate well with their values.
