At a Glance
- Tasks: Book equine clients, manage enquiries, and support our veterinary team.
- Company: Join the UK's number one vet care provider with a community-focused culture.
- Benefits: Enjoy 6.6 weeks' annual leave, enhanced family policies, and wellbeing initiatives.
- Other info: Part-time role with clear career pathways and ongoing learning opportunities.
- Why this job: Make a real difference in animal care while developing your career.
- Qualifications: Experience in veterinary reception, strong communication, and organisational skills.
The predicted salary is between 17906 - 17906 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Pool House Equine Vets on a part‑time basis. Pool House Equine Hospital has been a significant part of the community for many years and has been a beacon of high-quality veterinary care for our clients. Our staff are our biggest strength, alongside the fantastic facilities we have to offer. The group has specialist‑trained colleagues and referral specialists in surgery, diagnostics, medicine, lameness and poor performance.
How You’ll Make a Difference
Your key responsibilities will include:
- Booking equine clients and hospital consultations/investigations
- Taking payments and resolving account queries
- Managing calls, emails, and in-person enquiries
- Organising diaries and coordinating with vets, nurses, and support staff
- Carrying out general administrative duties while following practice protocols
Working Pattern
This is a part‑time permanent role working 27 hours per week, Tuesday to Friday 10:30am-4:30pm and Saturday 9:00am-12:00pm.
You Might Be a Great Fit If…
We ask that you have experience in the veterinary profession due to the demanding role and responsibilities that our reception team undertake. You must be confident, organised and able to communicate clearly, with the ability to coordinate diaries efficiently. You’ll keep clients and patients at the forefront of everything you do and help make every client feel welcome.
Other requirements include:
- Previous administrative experience
- Strong organisational skills and attention to detail
- Confident written and verbal communication skills
- Ability to manage workload and prioritise tasks efficiently
- Competence in basic IT systems and office software
- Equine knowledge
How We’ll Support You
A key client‑facing role within a supportive and collaborative practice team. Clear career pathways with progression opportunities within client care and practice leadership roles. Ongoing learning and development supported by experienced colleagues and practice teams. A values‑led culture focused on care, community and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off FTE
- Increasing holiday allowance based on length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Client Care Advisor in Lichfield employer: Ivc
Ivc is an exceptional employer, offering a supportive and forward-thinking work culture at the Abbey Vet Clinic in Montrose. With flexible hours and a commitment to career growth, employees can enjoy clinical freedom while managing a varied caseload in a well-equipped practice near the stunning Angus coastline. We prioritise individual development and invest in our team's future, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor in Lichfield
✨Get Involved in Local HR Events
Check out local HR networking events or workshops in your area. These are great opportunities to meet industry professionals, learn about the latest trends in human resources, and potentially get leads on part-time roles like the one at Ivc.
✨Join HR Communities Online
Platforms like SHRM Connect or HR-specific LinkedIn groups are gold mines for job leads and industry discussions. Engaging in conversations can put your name out there and might just catch the eye of someone from Ivc looking for a part-time star!
✨Utilise University Career Services
If you're studying or have recently graduated, don’t forget about your university's career services. They often have contacts in the HR world that can help you score a part-time gig, plus you can access exclusive job boards!
✨Direct Applications Through Our Website
When you find the part-time role you're excited about, apply directly through our website. This not only shows your enthusiasm but also helps us streamline the hiring process. Make your application stand out with a tailored approach!
We think you need these skills to ace Client Care Advisor in Lichfield
Some tips for your application 🫡
Showcase Your People Skills:In human resources, it’s all about connecting with people. Make sure your CV highlights any relevant experience in recruitment, employee relations, or conflict resolution. If you’ve got any certifications in HR or related fields, don’t forget to flaunt them!
Tailor Your Cover Letter to Shine Bright:When applying for a part-time HR role at Ivc, your cover letter should reflect your motivation and enthusiasm for the position. Discuss your passion for people management and how you can contribute to their team, even on a part-time basis.
Demonstrate Flexibility and Availability:Since it's a part-time role, be clear in your application about your availability. HR often requires a balance of flexibility and commitment, so outline any existing commitments and how you plan to manage your time effectively.
Include Real-Life Examples:When describing your experience, use specific examples that illustrate your competency in HR tasks. Whether it’s handling employee onboarding or managing records, these anecdotes can make your application stand out to Ivc.
How to prepare for a job interview at Ivc
✨Know Your HR Basics Inside Out
As we're diving into a part-time HR role, let’s brush up on key HR concepts like recruitment processes, employment law, and employee engagement strategies. Prepare to explain how you've handled various HR scenarios in the past or how you'd approach them in the future – this shows you can hit the ground running!
✨Get Creative with Your HR Portfolio
Bring along a portfolio showcasing your HR projects, like recruitment plans or engagement activities you've designed. This isn't just for show; it helps us illustrate our hands-on experience and creativity, making us stand out to Ivc. Plus, it’s a tangible way to discuss our achievements!
✨Brush Up on Behavioural Interview Techniques
Expect a mix of traditional and behavioural interview questions. Prepare STAR answers (Situation, Task, Action, Result) on how you've resolved conflicts or improved team dynamics. Since HR is all about people, our ability to communicate effectively will be under the spotlight.
✨Show Flexibility and Enthusiasm
In a part-time HR role, demonstrating a flexible approach to working hours and responsibilities can make us more appealing to Ivc. Expressing our eagerness to learn and contribute to the team will demonstrate that we're not just filling a position, but genuinely excited to be part of their journey!
