At a Glance
- Tasks: Support Amazon returns processing and ensure compliance with policies in a fast-paced environment.
- Company: Join IVC Evidensia, the leading veterinary care group in the UK and Europe.
- Benefits: Enjoy a competitive salary, healthcare plan, and discounts on pet care.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Make a real impact in pet healthcare while developing your skills in e-commerce.
- Qualifications: Detail-oriented with data entry experience; familiarity with Amazon Seller Central is a plus.
The predicted salary is between 26992 - 26992 £ per year.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.
Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience.
We are looking for a detail-oriented Marketplace Assistant to support Amazon SAFE-T (Seller Assurance for E-commerce Transactions) returns processing. The role involves reviewing return claims, entering and updating case information, maintaining accurate records, and assisting with return investigations to ensure compliance with Amazon policies and service standards.
Key Responsibilities
- Enter and update return claim information accurately in internal systems
- Review Amazon SAFE-T claims and supporting documentation
- Verify order details, return tracking, refunds, and reimbursement data
- Maintain organized digital records of claims and resolutions
- Identify discrepancies and escalate complex cases when necessary
- Communicate with internal teams regarding missing or incorrect information
- Prepare spreadsheets and reports related to return cases and claim status
- Ensure compliance with Amazon seller policies and company procedures
- Meet productivity and accuracy targets in a fast-paced environment
Required Skills & Qualifications
- Previous data entry or administrative experience preferred
- Familiarity with Amazon Seller Central and SAFE-T claims is an advantage
- Strong attention to detail and analytical skills
- Proficient in Microsoft Excel, Google Sheets, and data management systems
- Good written and verbal communication skills
- Ability to manage confidential customer and transaction information
- Strong organizational and time-management skills
- Ability to work independently and meet deadlines
Preferred Qualifications
- Experience in e-commerce, returns processing, or customer support
- Knowledge of Amazon reimbursement and return policies
- Experience handling high-volume data entry tasks
£26,992 - £26,992 a year
What We Offer Our Team
- Healthcare Cash Plan
- Cycle to Work scheme
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Discounted staff pet care
- Access to discounts/cashback with hundreds of participating retailers
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Marketplace Assistant in Keynsham employer: Ivc
Ivc is an exceptional employer, offering a supportive and forward-thinking work culture at the Abbey Vet Clinic in Montrose. With flexible hours and a commitment to career growth, employees can enjoy clinical freedom while managing a varied caseload in a well-equipped practice near the stunning Angus coastline. We prioritise individual development and invest in our team's future, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Assistant in Keynsham
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Ivc are looking for when hiring for a Marketplace Assistant.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Ivc for the Marketplace Assistant, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Ivc as a Marketplace Assistant, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Ivc’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Marketplace Assistant.
We think you need these skills to ace Marketplace Assistant in Keynsham
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Ivc, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Ivc's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Ivc. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Ivc
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Ivc uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Ivc. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
