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Concur T&E Analyst - 12 Month Fixed Term Contract in Keynsham
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Ivc

Concur T&E Analyst - 12 Month Fixed Term Contract in Keynsham

Keynsham Temporary No working from home possible
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At a Glance

  • Tasks: Support colleagues with travel and expense queries across 19 countries using SAP Concur.
  • Company: Join IVC Evidensia, a leading veterinary services provider making a difference for animals.
  • Benefits: Enjoy work-life balance, 26 days leave, and a dog-friendly office.
  • Other info: Diverse and inclusive workplace with excellent career growth opportunities.
  • Why this job: Be part of a dynamic team impacting animal welfare while developing your skills.
  • Qualifications: Experience with SAP Concur and strong communication skills are essential.

Concur T&E Analyst - 12 Month Fixed Term Contract

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.
Reporting to the Travel & Expenses Lead and working within Global Business Services, the Concur T&E Analyst is a first point of contact for Travel & Expense and corporate card queries from colleagues across our 19 countries. The role owns day-to-day query resolution in SAP Concur and the card programme, keeps our expense and card data accurate, and gives the business the guidance it needs to claim correctly first time.
The core of this role is to provide first line support for our Concur and card users across all of our countries. As our remaining countries go live, first line support is where the whole team's effort goes and everyone in the role will be on the queue. As each country settles into business as usual, individual emphasis develops: some of the team lean towards the support queue, country relationships and rollout readiness, others towards reporting, exceptions, audit follow-up and data quality. We will shape that with you rather than fix it now, and we will expect you to move between the two as the service needs it.
This is a hands-on service role in a small, close team supporting a major multi-country rollout of Concur and our purchasing card programme. You will work alongside our Concur T&E Administrators and our Purchasing Card Programme Administrator, and you will be expected to build enough breadth to cover your colleagues during absence, so that the service to the business never stops.
You will ensure queries are handled within agreed timescales, keep users informed, maintain clear and current user guidance, and continually look for the fix that removes a query at source rather than answering it again next month. We use Zendesk for first line support and training will be given, so experience of a particular ticketing tool is not a requirement. What matters most in this role is hands-on SAP Concur experience, because you will be supporting a live Concur implementation as it rolls out across our remaining countries.

Key Accountabilities/Responsibilities:

* Act as a first point of contact for Concur T&E and corporate card queries from colleagues across all countries, triaging, resolving and escalating within agreed SLAs and maintaining high-quality case notes.
* Move between first line support, reporting and card work as the programme shifts from rollout into business as usual, taking on whichever area the service needs most at the time. Immediately after each go-live, first line support takes priority for everyone in the team.
* Own tickets end to end in Zendesk, our service management tool, keeping users updated on progress and confirming resolution before closure.
* Maintain user and profile data in Concur, supporting joiners, movers and leavers, delegate and approver set-up, cost object assignment and approval hierarchy changes.
* Support the expense and card cycle: chase unsubmitted claims and ageing card transactions, follow up with claimants and approvers, and resolve queries arising at month end.
* Escalate configuration changes, defects and system faults to the Concur T&E Administrators with clear reproduction steps, evidence and an assessment of business impact.
* Create, maintain and continuously improve user guidance, knowledge articles and FAQ content, and support onboarding and refresher training for the business.
* Identify recurring query themes and propose changes that remove the query at source, reducing avoidable ticket volume.
* Support Concur and card rollout activity in our remaining countries, including user readiness, query handling at go-live and post go-live hypercare.
* Build sufficient breadth across support, reporting and card administration to provide cover for colleagues during absence, so that the T&E service is maintained at all times.
* Work with third-party support partners and vendors, including SAP Concur and our card provider, via their ticket portals, managing cases through to resolution.
* Escalate major incidents and business-impacting issues promptly to the Travel & Expenses Lead.
* Help run the T&E support queue day to day: monitor incoming volumes, response and resolution times, flag backlogs and SLA breaches to the Travel & Expenses Lead and maintain the support routing map so that every country knows where to log a Concur or card query.
* Act as the named support contact for local finance and operations teams in assigned countries, building the relationships that keep queries flowing through the correct channel rather than to individuals.
* Support user acceptance testing and go-live readiness for new country rollouts: prepare and execute test scenarios, log and track defects, and support local business users through their own acceptance testing.
* Produce and maintain the standard T&E and card reporting suite, covering claim volumes, ageing and unsubmitted spend, card utilisation, policy exceptions and audit outcomes, and distribute it to the business on a defined cycle.
* Investigate exceptions and audit flags, gather supporting evidence and follow up with claimants and approvers through to resolution, and support internal and external audit requests by extracting data and preparing clear, well-evidenced responses.
* Monitor policy compliance and system adoption by country, and provide the analysis that supports policy, process and configuration change.
* Maintain data quality across Concur, the HR feed and the card estate, investigating mismatches, unmatched card transactions and unreconciled items, and driving them to closure.

Experience/Qualifications:

Essential:

* Hands-on experience of SAP Concur Expense in a support, administration or superuser capacity, for example resolving user queries, maintaining user and profile data, supporting approvers and delegates, or supporting an implementation or rollout.
* Experience supporting end users in a finance, shared services or business systems environment, working to agreed response and resolution timescales.
* Working knowledge of employee expenses, corporate cards or travel processes, and the finance controls that sit around them.
* Strong Excel skills, and confidence handling, reconciling and interpreting operational data.
* Excellent written and verbal communication, with the ability to explain a system or a policy clearly and patiently to a non-finance user.
* Analytical problem-solving skills, including identifying the root cause behind repeat queries rather than only the immediate fix.
* Well organised and self-managing, able to prioritise a live queue alongside deadlines and competing demands.
* Comfortable moving between different types of work as priorities change. This is a small team supporting a live rollout, and the balance between the support queue, reporting and card work will shift from week to week.
* Comfortable working with colleagues across multiple countries and cultures and adapting communication accordingly.

Desirable:

* Exposure to SAP Concur configuration, such as expense types, audit rules, approval workflows or user groups, or experience of working closely with a Concur administrator on configuration change.
* Experience of SAP Concur reporting, including Concur Intelligence, or of building and scheduling standard reports for a business audience.
* Experience supporting a global or multi-country system rollout.
* Exposure to corporate card or purchasing card programmes.
* Experience of VAT or tax treatment on employee expenses.
* Experience producing management reporting or dashboards
* Exposure to audit, internal controls or compliance monitoring in a finance environment.
* Experience of coordinating or supporting user acceptance testing.
* A second European language.
Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
What We Offer:
At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from
* Work-life balance
*26 days annual leave
* Cycle to Work scheme
* Initiatives focused on employee wellbeing
* Pension
* Discretionary Bonus
* Discounted staff pet care
* Dog Friendly office
* Free Parking available at Head Office
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Concur T&E Analyst - 12 Month Fixed Term Contract in Keynsham employer: Ivc

As the UK's leading vet care provider, Mearley Veterinary Group offers an exceptional work environment where clinical excellence meets strategic leadership. Employees benefit from a supportive culture that prioritises professional development, mentorship opportunities, and a collaborative approach to veterinary care across three dynamic sites. Join us to make a meaningful impact on animal health while enjoying a fulfilling career in a thriving community.

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Contact Details:

Ivc Recruitment Team

View Ivc profile

StudySmarter Expert Advice🤫

We think this is how you could land Concur T&E Analyst - 12 Month Fixed Term Contract in Keynsham

✨Join Financial Networking Events

Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.

✨Utilise Temp Agencies Specialised in Finance

Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Ivc.

✨Connect with Alumni from Your Uni

Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.

✨Stay Active on Job Boards and Company Websites

Keep your eyes peeled on job boards specifically for finance roles. Companies like Ivc might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!

We think you need these skills to ace Concur T&E Analyst - 12 Month Fixed Term Contract in Keynsham

SAP Concur
User Support
Data Management
Excel Skills
Communication Skills
Analytical Problem-Solving
Organisational Skills

Some tips for your application 🫡

Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!

Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Ivc will be keen to see in your application.

Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Ivc. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!

Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Ivc confidence in your short-term commitment to the role.

How to prepare for a job interview at Ivc

✨Brush Up on Financial Regulations

Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Ivc.

✨Showcase Your Analytical Skills

Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.

✨Highlight Flexibility and Adaptability

For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Ivc that you’re a reliable team player.

✨Demonstrate a Willingness to Learn

In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.

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