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- Tasks: Be the friendly face of our veterinary practice, booking appointments and supporting our team.
- Company: Join IVC Evidensia, the UK's leading veterinary care group with a supportive culture.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Part-time role with clear career pathways and ongoing learning opportunities.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Friendly, organised, and customer-focused with excellent communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Location: Westmorland Vets, Kendal
Contract: Part-Time, Permanent
Westmorland Veterinary Group, once a mixed practice, is now a thriving two-site practice with dedicated farm and small animal teams. We pride ourselves on offering a friendly and supportive work environment, with a commitment to providing the highest level of patient and client care. Our team comprises a range of experience levels, from student nurses and new graduate vets to seasoned professionals with over 30 years in the field.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
- Be the first point of contact for clients in person and on the phone
- Book appointments
- Handle payments and maintain accurate records
- Support the veterinary team with administrative tasks
- Provide a warm, professional service to clients and their pets
This is a part-time role working 26 hours per week including evenings and Saturday mornings.
You might be a great fit if...
- You are a friendly, organised, and customer-focused individual who enjoys working as part of a team.
- You’ll bring excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How we'll support you
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community, and continuous improvement.
What we offer our team
- 6.6 weeks' annual leave FTE.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
Veterinary Receptionist in Kendal employer: Ivc
Contact Detail:
Ivc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Kendal
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Westmorland Vets. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you handle busy environments. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Be yourself! The team at Westmorland Vets is looking for someone friendly and organised. Don’t be afraid to let your personality shine through. Share your passion for animal care and how you can contribute to their supportive environment.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of veterinary care. Let’s get you that interview!
We think you need these skills to ace Veterinary Receptionist in Kendal
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and organised nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight any customer-facing roles you've had in the past. We love seeing how your experience aligns with our focus on service and attention to detail, so be specific about your achievements.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand—no need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Westmorland Vets!
How to prepare for a job interview at Ivc
✨Know the Practice Inside Out
Before your interview, take some time to research Westmorland Vets and IVC Evidensia. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to handle difficult situations with a warm and professional manner, as this is crucial in a veterinary setting.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks in a busy environment. Be ready to discuss how you prioritise tasks and stay organised. You could mention specific tools or methods you use to keep track of appointments and records, which will show that you're proactive and detail-oriented.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for development, or how they support their staff's wellbeing. This shows that you're not just interested in the job, but also in being a part of their community and contributing positively.