At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and supporting clients.
- Company: Join the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and discounts for staff pets.
- Other info: No weekends or on-call; enjoy a balanced work-life schedule.
- Why this job: Make a real difference in animal care while developing your career in a vibrant environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Location: Holly House Vets, Ilkley
Contract: Full-time, permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Our main hospital is conveniently located just off the ring road in north Leeds, near Roundhay Park, our practice boasts excellent transport links to the city centre.
Our team comprises 10 vets, 10 RVNs (including our dedicated night nurse team), 6 SVNs, 4 VCAs, and 10 receptionists working to provide 24 hour wrap around care to our patients at our hospital, general practice clinics and exotics only practice. Having been open now for 30 years we have developed a range of annual team events and a full schedule of practice meetings as well as one to one career development and professional coaching available to all staff.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
- Ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times
- Inform and educate clients, providing excellent customer service at all times, in a professional, sympathetic and courteous manner
- Convert enquiries to appointments wherever possible to maintain pet healthcare
- Organise appointment diary
- Record, pass on and personally follow up enquiries promptly and efficiently
- Add new client details fully onto computer system
- Check/update vaccine/contact details upon each visit or during each phone call
- Ensure clients pay for services on day of treatment
- Secure follow up appointments to close a treatment plan fully wherever possible
- Educate all clients about practice services
- Promote preventive health
- Keep the reception area clean and tidy at all times, especially ready for the next working day
This full‑time position offers up to 40 hours per week, working pattern Mon, Tues, Wed, Fri 08:30am‑19:30 with Thursday off. There is no weekends or on‑call.
You Might Be a Great Fit If…
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks’ annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Ilkley employer: Ivc
At Holly House Vets, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment where our team is at the heart of everything we do. With clear career pathways, ongoing learning opportunities, and a values-led culture focused on care and community, we ensure that our Veterinary Receptionists thrive both personally and professionally. Located conveniently in Ilkley with excellent transport links, we provide a fulfilling role that balances work-life harmony with no weekends or on-call duties, making it an ideal place for those passionate about animal care.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Ilkley
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Holly House Vets. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling enquiries and managing appointments during the real deal.
✨Tip Number 3
Show off your people skills! During your interview, highlight your experience in customer service. Share specific examples of how you've provided excellent service and handled challenging situations. This will demonstrate your ability to create a welcoming environment for clients.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our amazing team at Holly House Vets.
We think you need these skills to ace Veterinary Receptionist in Ilkley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional personality shine through. We want to see how you connect with clients and your passion for providing excellent customer service.
Tailor Your Experience:Make sure to highlight any relevant experience in customer-facing roles. We love seeing how you've managed multiple tasks and supported colleagues in busy environments, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Holly House Vets.
How to prepare for a job interview at Ivc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with the key tasks like managing appointments and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for clients, it's crucial to highlight your communication skills. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. This will show that you can create a welcoming and professional atmosphere.
✨Demonstrate Organisational Skills
Being organised is key in a busy veterinary practice. Think of specific instances where you've managed multiple tasks effectively. Whether it’s scheduling appointments or keeping records, sharing these experiences will illustrate your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support career development. This shows your genuine interest in the practice and helps you assess if it’s the right fit for you.
