At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and support our veterinary team.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and professional development opportunities.
- Other info: Flexible part-time role with clear career pathways and ongoing training.
- Why this job: Make a real difference in animal care while working in a supportive and friendly environment.
- Qualifications: Excellent communication skills and customer service experience; veterinary experience is a plus.
The predicted salary is between 13260 - 13260 € per year.
Location: Celyn Vet Group, Holywell
Contract: Part-time, Fixed-Term (12 months)
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Celyn Vet Group have three, well-established Veterinary practices based in Holywell, Prestatyn & Abergele.
Our well-equipped practices include 2 vet consult rooms, a theatre and prep room, ultrasound, digital and dental x-ray, Idexx lab facilities, and multi-parameter monitoring equipment. You’ll be joining a skilled team of 1 Senior Vet Surgeon, 3 Vet Surgeons, 1 Head RVN, 4 RVNs, 1 ACA, and 5 Receptionists, all supported by our Practice Director.
How You’ll Make a Difference
We are seeking an organised, personable Receptionist/Administrator to join our team at Celyn Vet Group on a part-time, 12-month fixed term basis. You will be primarily based at our Holywell premises, but may be required to work at either of our other two branches in Prestatyn and Abergele during periods of annual leave. The role is varied, primarily customer facing. This includes:
- Welcoming clients and their pets
- Scheduling appointments
- Taking payments
- Managing client records
- Maintaining the cleanliness of reception and consulting areas
- Supporting our clinical and client care teams from an administration point of view
- Managing tasks such as insurance claims and debt control efficiently and compassionately
General responsibilities include:
- Greet clients and their pets with a warm and friendly demeanour
- Schedule appointments and manage the clinic’s diary
- Answer phone calls and respond to client inquiries
- Collect payments and process invoices
- Maintain cleanliness and organisation of the reception area
- Assist with filing, data entry, and other administrative tasks as needed
- Process and submit veterinary insurance claims and liaise with insurance companies, clients, and internal teams
- Ensure accuracy and compliance with insurer requirements
- Maintain organised and up-to-date claim records
- Provide clear, empathetic communication to clients throughout the claims process
- Support the management team with debt control processes
This is a part-time role working 20 hours per week. You will be working a full day on a Thursday between our opening hours of 8am-7pm on the reception desk along with rotational Saturday morning working (8am-midday) – currently on a 1 in 5 basis. Shift pattern for administrative support hours will be discussed at interview stage.
You Might Be a Great Fit If...
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- Confident communicating with clients and external organisations
- Comfortable managing workloads independently
- The ability to manage multiple tasks effectively in a busy environment
- Experience in insurance and debt administration and/or veterinary practice (preferred but not essential)
- Calm, professional, and empathetic in a client-facing environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
Previous experience in a veterinary or medical setting would be advantageous, but full training will be provided for the right candidate. Full UK Driving license is also essential to be able to travel across the 3 sites.
How We’ll Support You
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks’ annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist/Administrator in Holywell employer: Ivc
Celyn Vet Group is an exceptional employer, offering a supportive and collaborative work environment where our team members are valued and empowered. With clear career pathways, ongoing learning opportunities, and a strong focus on employee wellbeing, we ensure that our staff can thrive both personally and professionally. Located in Holywell, our well-equipped practices provide a dynamic setting for those passionate about animal care, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist/Administrator in Holywell
✨Tip Number 1
Get to know the Celyn Vet Group! Research their values and services so you can chat about them during your interview. Showing genuine interest in the company will make you stand out.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the friendly face for clients and their pets. Role-play with a friend to get comfortable with common scenarios you might encounter.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks effectively. This will show you're the perfect fit for a busy environment like Celyn Vet Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our amazing team at Celyn Vet Group.
We think you need these skills to ace Veterinary Receptionist/Administrator in Holywell
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Veterinary Receptionist/Admin role. Highlight your customer service experience and any relevant skills that match what we're looking for at Celyn Vet Group.
Show Your Personality:We want to see your friendly and welcoming side! Use your cover letter to express why you’re passionate about working with animals and how you can contribute to our team’s positive atmosphere.
Be Clear and Concise:When filling out your application, keep it straightforward. Use bullet points for your skills and experiences to make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position at Celyn Vet Group.
How to prepare for a job interview at Ivc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist/Administrator. Familiarise yourself with tasks like scheduling appointments, managing client records, and processing insurance claims. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role is customer-facing, it's crucial to highlight your excellent communication skills. Prepare examples of how you've provided exceptional service in previous roles. Be ready to discuss how you would greet clients and their pets warmly, as well as how you handle difficult situations with empathy.
✨Demonstrate Organisational Skills
Being organised is key in a busy veterinary practice. Think of specific instances where you've successfully managed multiple tasks or maintained an orderly workspace. You might even want to bring a list of your organisational strategies to share during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical day looks like at Celyn Vet Group. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
