At a Glance
- Tasks: Provide outstanding client care and support to pet owners in a dynamic environment.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and career development opportunities.
- Other info: Flexible working hours with opportunities for progression and a supportive team culture.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Excellent communication skills and experience in customer service are essential.
The predicted salary is between 12 - 12 £ per hour.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are proud to offer outstanding care to pets and their owners in Staffordshire and surrounding areas.
As well as having a central hospital with a referral centre and a dedicated night team, we have local practices such as Stapenhill and Hilton that are in the heart of the communities, offering first class care at a convenient location for pet owners. The modern equipment at our Stapenhill practice includes digital x-ray, ultrasound, and dental x-ray. We have two operating theatres plus three consulting rooms, with a separate dedicated nurses consult room, allowing provision of an all-round service.
How You’ll Make a Difference
We are looking for a positive and approachable individual who has a genuine passion for providing outstanding client care and client experience. No two days are the same in this role, so if you are looking for a challenge and the ability to make a difference, please read on! Our outstanding Client Care team are there for our clients, answering the phone, welcoming them and their pets into the practice and ensuring they are looked after and have everything they need every step of the way. They are a professional, friendly, and dedicated team, and often the first contact with our clients so are vital to our business.
Your role as Client Care Advisor will be for the south hub practices in Stapenhill, Hilton, Mickleover and Stretton. You will be taking phone calls, making appointments, assisting clients with queries, reassuring clients, listening to their needs, taking payments, solving problems and generally 'being there' for our clients. You will be employed on a 13 month FTC flexible contract of 36.5 hours per week. However, we would be happy to consider a job share. The shifts vary to fit in with the business need but will be between 8.30am and 7.00pm Weekdays and 8.30am and 6pm on Saturday.
You Might Be a Great Fit If...
- You are a friendly, organised, and customer-focused individual who enjoys working as part of a team.
- You’ll bring excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Client Care Advisor in Hilton employer: Ivc
At inspiring vet care, we prioritise our people and their development, making us an exceptional employer in the heart of Staffordshire. Our supportive work culture fosters collaboration and continuous improvement, while our commitment to employee growth is evident through clear career pathways and ongoing learning opportunities. With generous benefits including enhanced annual leave, a healthcare cash plan, and a values-led environment focused on community and care, we provide a rewarding workplace for those passionate about animal welfare and client care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor in Hilton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on inspiring vet care. Understand their values and what makes them tick. This way, you can show how your passion for client care aligns with their mission.
✨Tip Number 2
Practice your communication skills! As a Client Care Advisor, you'll be the friendly face and voice for clients. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. This will demonstrate your proactive attitude and ability to manage multiple tasks effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the inspiring vet care team. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Client Care Advisor in Hilton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your genuine passion for client care shine through. We want to see how much you care about pets and their owners, so share any relevant experiences that highlight your dedication!
Tailor Your Application:Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. We’re looking for friendly, organised individuals, so highlight those traits in your writing!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the Client Care Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with inspiring vet care.
How to prepare for a job interview at Ivc
✨Know the Company
Before your interview, take some time to research inspiring vet care. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Client Care Advisor, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to listen, reassure, and solve problems, as these are key skills for the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle difficult situations, such as an upset client or a busy phone line. Practising these scenarios can help you respond confidently and demonstrate your proactive attitude.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
