At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider with a focus on animal health and happiness.
- Benefits: Enjoy 6.6 weeks' annual leave, career progression, and employee wellbeing initiatives.
- Other info: Work in a supportive team with opportunities for learning and development.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 25201 - 25201 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist to join our team at Manor Vets, Halesowen on a full-time fixed-term basis for 12 months. You will be expected to work at all 6 of our Manor (WM) sites: Halesowen, Northfield, Edgbaston, Shirley, Harborne & Cradley Heath. We are located in the West Midlands on the outskirts of Birmingham. All branches have great transport links into Birmingham city centre.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
The position will be based on 38hrs per week across a 12-week rota. Shifts will include mornings, afternoons, evenings and every other Saturday morning. Shifts will vary between 8.00-7.30pm. Bank holidays on a rota system.
You Might Be a Great Fit If...
- You are a friendly, organised and customer-focused individual who enjoys working as part of a team.
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off.
- Increasing holiday allowance based on length of service.
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted veterinary care.
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Halesowen employer: Ivc
Ivc is an exceptional employer, offering a supportive and forward-thinking work culture at the Abbey Vet Clinic in Montrose. With flexible hours and a commitment to career growth, employees can enjoy clinical freedom while managing a varied caseload in a well-equipped practice near the stunning Angus coastline. We prioritise individual development and invest in our team's future, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Halesowen
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Ivc.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Ivc.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Ivc, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Veterinary Receptionist in Halesowen
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Ivc.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Ivc.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Ivc. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Ivc. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Ivc
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Ivc’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
