Veterinary Receptionist/Administrator - FTC in Haddington

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist to join our team at Links Vets on a part-time, 6-month fixed-term contract. Links Vets is a well-established veterinary practice dedicated to providing exceptional care for pets and outstanding service to their owners. You’ll join a supportive team where compassionate care, professionalism and a positive client experience are at the heart of what we do.

How You’ll Make a Difference

As a Receptionist, you’ll be the first point of contact for our clients, playing an important role in making sure every interaction is welcoming, professional and compassionate. You’ll help keep the practice running smoothly by managing appointments, responding to enquiries, maintaining accurate client records and working closely with our clinical and support teams. From welcoming clients into the practice to supporting them over the phone, you’ll help create a positive experience throughout their journey with us.

Working Pattern

• Part-time, 30 hours per week
• 8-hour shifts across operating hours between 8:00am and 11:00pm
• 1 in 12 weekends
• 6-month fixed-term contract

Key Responsibilities

• Welcoming clients and providing a friendly and professional first point of contact
• Scheduling appointments and managing the practice diary
• Answering telephone calls and responding to email enquiries
• Maintaining accurate client and patient records
• Processing payments and supporting clients with billing enquiries
• Supporting general administrative duties and the day-to-day running of the practice
• Working closely with the veterinary and wider practice team to support clients and patients

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working with people and being part of a busy team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• Good organisational and administrative skills
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re looking to build your experience in client care or take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.