At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and provide excellent customer service.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks annual leave, career progression, and employee wellbeing initiatives.
- Other info: Part-time role with clear pathways for career development and ongoing learning.
- Why this job: Make a real difference in animal care while working in a supportive team environment.
- Qualifications: Friendly, organised, with excellent communication skills and customer service experience.
The predicted salary is between 14000 - 14000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. DentalVets is a leading, RCVS accredited, small animal dentistry referral clinic in Haddington. We are committed to delivering the highest possible standard of care throughout every stage of the client journey, and our reception team plays a vital role in achieving this.
Due to the retirement of a valued member of our team, we are looking to welcome a new Receptionist to join us. As a Receptionist, you will be the first point of contact for clients and their pets, providing a warm, professional and compassionate welcome at every interaction. You will support the smooth day-to-day running of the practice, working closely with both clinical and non-clinical colleagues to ensure a seamless and positive experience for clients and patients alike. This role is akin to a front-of-house hospitality position - client care is at the heart of everything we do. While you won’t be part of the clinical team or work directly with animals, you will play a crucial part in supporting their care through excellent service and communication.
Key Responsibilities:
- Welcoming clients and their pets to the practice
- Answering telephone calls and handling client enquiries
- Booking and managing appointments, including already scheduled visits
- Providing information to clients regarding appointments and services
- Handling pre-authorisations, insurance claims, and Carefree Credit applications
- Taking payments and managing financial transactions
- Completing daily administrative tasks
- Maintaining a clean, fresh, and welcoming reception, waiting area, and facilities
- Relaying client queries to veterinary surgeons and nurses, and responding as appropriate
- Supporting ongoing client communication and follow-up
Working Pattern
This is a part-time permanent role working 20 hours per week Monday-Friday between the hours of 8:30am-17:00pm.
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave FTE
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Haddington employer: Ivc
At inspiring vet care, we pride ourselves on being a supportive and collaborative employer, dedicated to the growth and wellbeing of our team members. As a Veterinary Receptionist at our RCVS accredited clinic in Haddington, you will enjoy a warm work culture that prioritises client care and offers clear career pathways, ongoing learning opportunities, and generous benefits including enhanced family policies and a comprehensive healthcare cash plan. Join us to be part of a values-led community where your contributions make a real difference in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Haddington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on inspiring vet care and DentalVets. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and providing excellent customer service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey your commitment to the role and the importance of client care in the veterinary field.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Veterinary Receptionist in Haddington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for animal care and customer service. A warm and friendly tone can make a big difference.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles. We’re looking for someone who’s organised and has excellent communication skills, so share specific examples that showcase these qualities.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for our team at inspiring vet care.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at Ivc
✨Know the Company Inside Out
Before your interview, take some time to research inspiring vet care and DentalVets. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, your role revolves around client interaction. Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond for clients, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills, ability to multitask, and how you handle stress in a busy environment. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about the position.
